Medical Front Office - Patient Service Specialist

Rush University Medical Center; Powell (OH); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

PTO

Health plan

401(k) retirement plan

Career growth opportunities

Job summary

Select Medical is seeking a Patient Service Specialist in Powell, OH to greet patients, register them, and provide visit information. You will schedule appointments, process payments, and verify insurance while maintaining a positive patient experience.

The role emphasizes strong communication, attention to detail, and the ability to multitask in a fast-paced front-office environment. Full-time hours with a supportive team and growth opportunities are offered.

Qualifications

• Customer-focused front desk experience is preferred.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced healthcare front office.

Responsibilities

• Greet and register patients and provide information about their visit and next appointment.
• Schedule patient appointments in person and via phone.
• Communicate with attorneys, insurers, translation services, and internal teams.
• Collect co-pays, manage payer approvals, and verify insurance details.

Skills

Customer service

Communication

Multitasking

Attention to detail

Education

High School Diploma or GED

Job description

Overview

Position: Patient Service Specialist

Location: 10401 Sawmill Pkwy Suite B, Powell, OH 43065

Type of Employment: Full-time

Schedule: Monday and Wednesday 10am - 7pm, Tuesday and Thursday 8am - 5pm and Friday 7am - 4pm

Compensation: $16.00 - $19.00/hour (pending experience)

We are seeking a friendly, customer-focused professional to join our Front Office team. The ideal candidate enjoys working with people, provides exceptional customer service, and thrives in a fast-paced environment. Successful candidates will demonstrate strong communication skills, attention to detail, the ability to multitask, and a commitment to creating a positive patient experience.

This is an excellent opportunity for individuals looking to build a career in healthcare. We offer ongoing training, development opportunities, and a clear path for growth within our organization. Whether your background is in retail, hospitality, banking, customer service, or healthcare, we welcome candidates who are eager to learn, grow, and make a difference in our patients' experience.

At Select Medical, we believe in developing our employees and providing opportunities for career advancement. This position offers the opportunity to build valuable healthcare, customer service, and administrative skills while working in a supportive team environment.

Successful team members may have opportunities to:

• Expand their responsibilities within the Front Office team
• Participate in specialized training and development programs
• Advance into Senior Patient Service Specialist or Lead roles
• Explore opportunities in Operations, Revenue Cycle, Training, Management, and other healthcare career paths
• Gain experience in a growing healthcare organization committed to internal promotion and professional development

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED

Preferred:

• 1 Year Front Desk experience
• Healthcare experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans