Medical Front Office - Patient Service Specialist

Rush University Medical Center; Cleveland Heights (OH); Presencial; USD 22.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Mentorship program

Generous PTO

Medical/Dental/Vision coverage

401(k) with company match

Descripción de la vacante

Rush University Medical Center in Cleveland Heights, OH seeks a Patient Service Specialist to greet, register and assist patients at the front desk of our outpatient physical therapy center. This full-time role includes scheduling, coordinating with insurers, and collecting co-pays, with a Monday–Friday schedule and evenings as needed.

Compensation ranges from $16.00 to $18.00 per hour, depending on experience, plus benefits.

Formación

• High School Diploma or GED required.
• Minimum 1 year front desk experience.
• Healthcare experience preferred.

Responsabilidades

• Greet and register patients and provide visit information at checkout.
• Schedule patient appointments in person and by phone.
• Coordinate with attorneys, insurers, translators and leaders.
• Collect co-pays, manage payer approvals, and conduct authorizations.

Conocimientos

Front desk

Customer service

Healthcare exp

Educación

High School Diploma or GED

Descripción del empleo

Overview

Position: Patient Service Specialist

Location: 5 Severance Circle Cleveland Heights, OH 44118

Type of Employment: Full-time

Schedule: Monday - Friday (3 evenings until 7pm per week)

Compensation: $16.00 - $18.00/hour (pending experience)

When patients enter our outpatient physical therapy center in CITY, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED
• 1 Year Front Desk experience

Preferred:

• Healthcare experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans