Medical Front Office - Patient Service Specialist

Select Medical; Columbus (OH); On-site; USD 22,041 - 26,174; Full time

Benefits offered by this job

Mentorship and orientation programs

Generous PTO

Comprehensive medical and dental plans

401(k) retirement plans

Job summary

A leading healthcare provider in Columbus is seeking a Patient Service Specialist. You will be responsible for managing patient experiences at the front desk, scheduling appointments, and handling insurance authorizations. The position requires a high school diploma and at least one year of relevant experience in an outpatient setting. A full-time role with competitive pay and benefits.

Qualifications

• 1 Year of OP Experience.
• 1 Year Front Desk experience preferred.
• Healthcare experience preferred.

Responsibilities

• Greet and register patients, provide information about their visit.
• Schedule patient appointments in person and via phone.
• Regular communication with insurance and attorney offices.
• Collect co-pays and manage payer approvals.

Skills

Customer Service

Communication

Scheduling

Insurance Verification

Education

High School Diploma or GED

Job description

Medical Front Office – Patient Service Specialist

Position: Patient Service Specialist

Location: Columbus, OH

Type of Employment: Full Time

Schedule: Monday- Friday (hours vary, 2 evenings per week till 7pm)

Compensation: $16.00 - $19.00/hr (pending experience)

When patients enter our outpatient physical therapy center in Columbus, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Benefits

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co‑pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Minimum Qualifications

• High School Diploma or GED
• 1 Year of OP Experience

Preferred Qualifications

• 1 Year Front Desk experience
• Healthcare experience

Seniority level: Entry level

Employment type: Full-time

Job function: Health Care Provider

Industries: Hospitals and Health Care

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