Medical Front Office - Patient Service Specialist

Talentify; Owings Mills (MD); On-site; USD 25,000 - 32,000; Full time

Job summary

Talentify is seeking a Patient Service Specialist for our Owings Mills, MD outpatient center. You will greet patients, register them, explain visit steps, and help with scheduling and front-desk operations.

The role requires a High School diploma or GED, healthcare experience, and excellent communication. You will manage co-pays, verify insurances, and coordinate with offices to ensure smooth patient flow.

Qualifications

• High School Diploma or GED required.
• Healthcare experience required.

Responsibilities

• Greet and register patients and provide information about visit steps and upcoming appointments.
• Schedule patient appointments in person and via phone.
• Coordinate with attorneys' offices, insurance companies, translation services, and internal teams.
• Collect co-pays, manage payer approvals, and conduct insurance authorizations and verifications.

Skills

Healthcare experience

Front desk experience

Education

High School Diploma or GED

Job description

Overview

Position: Patient Service Specialist

Location: 10084 Reisterstown Road Suite 300-B Owings Mills, MD 21117

Type of Employment: Full-time

Schedule: Monday-Friday (hours vary/2 evening until 7pm per week)

Compensation: $18.00 - $23.00/hour (pending experience)

When patients enter our outpatient physical therapy center in Owings Mills, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED
• Healthcare experience

Preferred:

• 1 Year Front Desk experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans