Medical Front Office - Patient Service Specialist

Talentify; Oakbrook Terrace (IL); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Mentorship program

Generous PTO

Medical/Dental/Vision

401(k) with company match

Life & disability insurance

Job summary

Talentify in Oakbrook Terrace, IL is seeking a Patient Service Specialist to greet patients at the front desk, schedule visits, and handle check-out information. This full-time role requires excellent customer service, strong communication, and the ability to coordinate between patients, payers, and clinic staff.

You will collect co-pays, verify insurance, schedule in-person and phone appointments, and support the center’s operations with a friendly, professional demeanor.

Qualifications

• High School Diploma or GED.
• 1 year of medical office experience.
• Front desk experience preferred.
• Healthcare experience preferred.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Skills

Customer service

Communication

Phone etiquette

Education

High School Diploma or GED

Job description

Overview

Position: Patient Service Specialist

Location: 17W580 Butterfield Road, Oakbrook Terrace, IL 60181

Type of Employment: Full-time

Schedule: Monday - Friday (hours vary)

Compensation: $18.00 - $21.00/hour (pending experience)

When patients enter our outpatient physical therapy center in Oakbrook Terrace, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED
• 1 Year of Medical Office Experience

Preferred:

• 1 Year Front Desk experience
• Healthcare experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans