Medical Front Office - Patient Service Specialist

Rush University Medical Center; Olde West Chester (OH); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Mentorship and orientation

Generous PTO

Comprehensive medical/dental/vision

Company 401(k) with match

Job summary

Rush University Medical Center in West Chester, OH is seeking a Patient Service Specialist to run the front desk of our outpatient physical therapy center. You will greet patients, register them, and guide them through their visit and next appointment.

You will schedule appointments by phone and in person, coordinate with attorneys, insurers, translators, and our business development team, and collect co-pays while handling payer approvals and insurance verifications.

Qualifications

• High School Diploma or GED required.
• 1 year front desk experience preferred.
• Healthcare experience a plus.

Responsibilities

• Greet and register patients and provide information about visits and next appointments.
• Schedule patient appointments in person and via phone.
• Coordinate communications with attorneys, insurance companies, translation services, market operations and business development teams.
• Collect co-pays, manage payer approvals, and conduct insurance authorizations and verifications.

Skills

Patient registration

Communication

Education

High School Diploma or GED

Job description

Overview

Position: Patient Service Specialist

Location: 7720 Dudley Drive, West Chester, OH 45069

Type of Employment: Full-time

Schedule: Monday - Friday (hours vary)

Compensation: $17.00 - $18.00/hour (pending experience)

When patients enter our outpatient physical therapy center in West Chester, we want them to have an exceptional experience - starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and the business side of our center. Don't underestimate the impact you can make on every patient's care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED

Preferred:

• 1 Year Front Desk experience
• Healthcare experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans