Medical Front Office - Patient Service Specialist

Rush University Medical Center; Odenton (MD); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Mentorship program

Generous PTO

Comprehensive medical plan

401(k) with company matching

Job summary

Rush University Medical Center in Odenton, MD is seeking a Patient Service Specialist to greet and register patients, schedule appointments, and manage insurance coordination at the front desk of our outpatient physical therapy center.

The role is full-time with a Monday–Friday schedule (3 days 7am–3:30pm and 2 days 9am–5:30pm). Compensation ranges from $17.00 to $20.00 per hour, depending on experience.

Qualifications

• High School Diploma or GED is required.
• 1 year of front desk experience preferred.
• Healthcare experience preferred.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and about their next appointment at check-out.
• Schedule patient appointments in person and by phone.
• Maintain communication with attorneys' offices, insurers, translation services, and internal teams.
• Collect co-pays, manage payer approvals, and conduct insurance authorizations and verifications.

Education

High School Diploma or GED

Job description

Overview

Position: Patient Service Specialist

Location: 1110 Town Center Blvd Odenton, MD 21113

Type of Employment: Full-time

Schedule: Monday - Friday (3 days/7am -3:30pm and 2 days/9am- 5:30pm)

Compensation: $17.00 - $20.00/hour (pending experience)

When patients enter our outpatient physical therapy center in Odenton, we want them to have an exceptional experience - starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and the business side of our center. Don't underestimate the impact you can make on every patient's care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED

Preferred:

• 1 Year Front Desk experience
• Healthcare experience

Equal Opportunity Employer/including Disabled/Veterans