Medical Front Office - Patient Service Specialist

Select Medical; Mokena (IL); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Mentorship program

PTO

Medical, Rx, vision, dental

Company-matching 401(k)

Job summary

Select Medical in Mokena, IL is hiring a Patient Service Specialist to greet, register patients, schedule visits, and handle front-desk duties. This full-time role offers a Monday–Friday schedule with evenings, and compensation of $19–$21/hour depending on experience.

You will interact with patients, insurers, attorneys, and translation services, ensuring a smooth and welcoming experience from arrival to checkout, with benefits including PTO and medical plans.

Qualifications

• High School Diploma or GED required.
• 1 year front desk experience preferred.
• Healthcare experience preferred.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Skills

Customer service

Communication

Problem solving

Education

High School Diploma or GED

Job description

Overview

Position:Patient Service Specialist

Location: 11245 W. Lincoln Hwy Monkena, IL 60448

Type of Employment:Full-time

Schedule: Monday - Friday (hours vary/3 evenings until 7pm per week)

Compensation:$19.00 - $21.00/hour (pending experience)

When patients enter our outpatient physical therapy center in Monkena, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED

Preferred:

• 1 Year Front Desk experience
• Healthcare experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans