Medical Front Office - Patient Service Specialist

Select Medical; Newark (DE); On-site; USD 40,000 - 42,000; Full time

Job summary

Select Medical in Newark, DE is seeking a Patient Service Specialist at our outpatient physical therapy center. This full-time role at 320 Grove Lane involves greeting and registering patients, scheduling appointments, and handling insurance verifications and co-pays.

The position offers a Monday–Friday schedule with some evenings and compensation of $19.00–$20.00 per hour, depending on experience. The role emphasizes delivering an exceptional patient experience from entry to departure, with

Qualifications

• High School Diploma or GED required.
• Insurance verification experience required.
• Preferred: 1 year front desk experience and healthcare experience.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out.
• Schedule patient appointments in person and via phone.
• Regular communication with attorneys’ offices, insurance companies, translation companies, market operational leaders, and the business development team.
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications.

Skills

Insurance verification

Education

High School Diploma or GED

Job description

Overview

Position:Patient Service Specialist

Location: 320 Grove Lane, Newark, DE 19711

Type of Employment:Full-time

Schedule: Monday - Friday (hours vary/ 2 evening until 7pm per week)

Compensation:$19.00 - $20.00/hour (pending experience)

When patients enter our outpatient physical therapy center in Newark, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED
• Insurance Verification Experience

Preferred:

• 1 Year Front Desk experience
• Healthcare experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans