Medical Front Office - Patient Service Specialist

Select Medical; Lehigh Acres (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Mentorship & orientation

Generous PTO

Health, vision, dental plan

401(k) retirement plan

Job summary

Select Medical in Lehigh Acres, FL is hiring a Patient Service Specialist. The role handles front-desk tasks, patient greeting, scheduling, and coordination with insurers to ensure smooth visits. It offers weekday hours and full-time employment.

The position requires customer-facing experience in a medical setting, knowledge of insurance processes, and strong organizational skills. Compensated starting at $17/hour with benefits and PTO.

Qualifications

• Minimum 1 year medical office experience.
• Minimum 1 year front desk experience.
• Experience with insurance verification.
• Bilingual abilities are a plus.

Responsibilities

• Greet and register patients and inform them about visit expectations and next appointment at checkout.
• Schedule patient appointments in person and by phone.
• Coordinate communications with offices, insurers, and leadership teams.
• Collect copays, manage payer authorizations and verify insurance.

Skills

Insurance verification experience

Scheduling experience

Front desk experience

Medical office experience

Bilingual

Education

High School Diploma or GED

Job description

Overview

Position:Patient Service Specialist

Location:Lehigh Acres, FL

Type of Employment:Fulltime

Schedule:Weekdays (Varies)

Compensation:Starting at $17/hour (pending experience)

When patients enter our outpatient physical therapy center in Lehigh Acres, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us:

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma or GED
• 1 Year of Medical Office Experience
• 1 Year of Front Desk Experience
• Insurance Verification Experience

Preferred Qualifications:

• Health care experience
• 1 Year of Scheduling Experience
• Bilingual
• Previous Therapy Experience

Additional Data

Go Anywhere with Us! 1900 centers in 39 states offering internal movement. Equal Opportunity Employer/including Disabled/Veterans.