Medical Front Office - Patient Service Specialist

Select Medical; Naples (FL); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Mentorship & orientation

PTO (paid time off)

Health benefits (medical, RX, vision,

401(k) retirement plan

Job summary

Select Medical in East Naples, FL is seeking a Patient Service Specialist to greet and register patients, schedule appointments, and handle payment and insurance verifications at the front desk of our outpatient physical therapy center. You will interact with patients and other stakeholders to ensure a smooth visit experience.

The role requires a high school diploma or GED and at least 1 year of front desk experience; preferred is medical office experience or therapy exposure.

Qualifications

• High School Diploma or GED.
• 1 year of Front Desk Experience.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out.
• Schedule patient appointments in person and via phone.
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team.
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications.

Skills

Front desk experience

Customer service

Education

High School Diploma or GED

Job description

Position: Patient Service Specialist

Location: East Naples, FL

Type of Employment: Full-time

Schedule: Monday - Friday, Schedule TBD

Compensation: $17.00-$18.00/hour (pending experience)

When patients enter our outpatient physical therapy center in East Naples, we want them to have an exceptional experience - starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Minimum Qualifications

• High School Diploma or GED
• 1 year of Front Desk Experience

Preferred Qualifications

• 1 Year of Medical Office Experience
• Previous therapy experience