Medical Front Office - Patient Service Specialist

Rush University Medical Center; Lansdowne (Delaware County); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Mentorship program

Generous PTO

Medical, vision & dental

401(k) with company match

Job summary

Rush University Medical Center in Lansdowne, PA is seeking a Patient Service Specialist to manage front desk and patient intake at our outpatient physical therapy center. You will greet patients, register them, and guide them through their visit and next appointment, balancing front desk operations with payer communications.

This full-time role offers a Tuesday-Saturday schedule, travel up to 10 miles from the primary clinic, and benefits including PTO, comprehensive health plans, and a

Qualifications

• High School Diploma or GED is required.
• 1 year front desk experience preferred.
• 1 year medical office experience preferred.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with attorneys, insurance companies, translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Skills

Front Desk Experience

Medical Office Experience

Education

High School Diploma or GED

Job description

Overview

Position: Patient Service Specialist

Location: 20-30 West Baltimore Ave, Lansdowne, PA 19050

Willing to travel up to 10 miles from Primary Clinic.

Type of Employment: Full-time

Schedule: Tuesday-Saturday (hours vary/some evenings until 7pm)

Compensation: $18.00 - $20.00/hour (pending experience)

When patients enter our outpatient physical therapy center in Lansdowne, we want them to have an exceptional experience - starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and the business side of our center. Don't underestimate the impact you can make on every patient's care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED

Preferred:

• 1 Year Front Desk experience
• 1 Year of Medical Office Experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans