Medical Front Office - Patient Service Specialist

Rush University Medical Center; Harrisburg (Dauphin County); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Mentorship program

Generous PTO

Medical, dental, vision plans

Company 401(k) with match

Job summary

Rush University Medical Center in Harrisburg, PA seeks a Patient Service Specialist for our outpatient physical therapy center. This full-time role involves greeting patients, registering them, guiding them through visits, and scheduling appointments from 9am-6pm (Mon-Thu) and 9am-3pm (Fri).

compensation ranges from $17 to $23 per hour, depending on experience. Responsibilities include collecting co-pays, processing payer approvals, and performing insurance verifications.

Qualifications

• High School Diploma or GED required.
• At least 1 year front desk experience.

Responsibilities

• Greet and register patients and inform them about visits and next appointments.
• Schedule patient appointments in person and by phone.
• Maintain regular communication with attorneys, insurers, translators, and leadership teams.
• Collect co-pays and handle payer approvals, authorizations, and verifications.

Skills

Front Desk Experience

Healthcare experience

Appointment scheduling

Communication skills

Education

High School Diploma or GED

Job description

Overview

Position: Patient Service Specialist

Location: 820 Sir Thoman Court Harrisburg, PA 17109

Type of Employment: Full-time

Schedule: Monday - Thursday 9am-6pm and Friday 9am-3pm

Compensation: $17.00 - $23.00/hour (pending experience)

When patients enter our outpatient physical therapy center in Harrisburg, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED
• 1 Year Front Desk experience

Preferred:

• Healthcare experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans