Medical Front Office - Patient Service Specialist

SSM Health; Burlington (NJ); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Service Specialist in Burlington, NJ. This full-time role involves greeting patients, scheduling appointments, and managing insurance authorizations. Ideal candidates will have a high school diploma and some front desk experience to provide excellent customer service and support to patients.

Benefits

Generous PTO

Comprehensive health, vision, and dental plans

401(k) retirement plan

Qualifications

• At least 1 year of front desk experience preferred.
• Experience in insurance verification is a plus.

Responsibilities

• Greet and register patients, providing information about their visit.
• Schedule patient appointments in person and via phone.
• Collect co-pays and manage insurance verifications.

Skills

Customer Service

Communication

Education

High School Diploma or GED

Job description

Overview

Position:Patient Service Specialist

Location: Burlington, NJ

Type of Employment: Fulltime

Schedule: Weekdays - Monday (8am to 5pm), Tuesday/Friday (8am to 2pm), and Wednesday/Thursday (8am to 7pm)

Compensation: $17 to $18/hour (Pending experience)

When patients enter our outpatient physical therapy center in Burlington, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma or GED required

Preferred Qualifications:

• 1 Year Front Desk experience
• Insurance Verification experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans