Medical Front Office - Patient Service Specialist - $1000 Sign-on Bonus

SSM Health; Lancaster (Lancaster County); On-site; Full time

Job summary

SSM Health is seeking a Medical Front Office - Patient Service Specialist in Lancaster, PA. In this full-time position, you will enhance patient experiences by managing the front desk. Responsibilities include patient registration, scheduling appointments, and coordinating with insurance providers. You'll also benefit from robust mentorship, generous PTO, and healthcare perks as part of a vibrant workplace culture.

Benefits

Generous PTO

Comprehensive medical/RX, health, vision, and dental plans

Company-matching 401(k) retirement plans

Qualifications

• Minimum of High School Diploma or GED is required.
• Preferred experience includes at least 1 year in a Front Desk role.

Responsibilities

• Greet and register patients, providing information about their visit.
• Schedule patient appointments in-person and via phone.
• Maintain communication with attorney offices and insurance companies.

Skills

Communication

Customer Service

Organization

Education

High School Diploma or GED

Job description

Overview

Position: Medical Front Office - Patient Service Specialist

Location: Lancaster, PA

Type of Employment:Full-time

Schedule: Weekdays (Hours Vary), 2 evenings until 7pm

Compensation: Starting at $16/hr pending experience and $1,000 Sign-on Bonus

When patients enter our outpatient physical therapy center in Lancaster, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED

Preferred:

• 1 Year Front Desk experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans