Medical Front Office - Patient Service Specialist

Select Medical; Cary (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading health care provider is seeking a Patient Service Specialist in Cary, NC. This full-time role involves managing patient experiences from check-in to appointment scheduling, along with health care administration tasks such as insurance verifications. Candidates should have a High School diploma and relevant health care experience, with a focus on providing exceptional service in a busy outpatient environment.

Benefits

Mentorship and orientation programs

Generous PTO

Comprehensive medical/RX, health, vision, and dental plans

Company-matching 401(k) retirement plans

Qualifications

• Minimum qualifications include a High School Diploma or GED.
• Health care and insurance verification experience required.
• Preferred: 1 year of scheduling experience and previous therapy experience.

Responsibilities

• Greet and register patients while providing appointment information.
• Schedule appointments in person and via phone.
• Communicate with various parties like insurance companies and attorneys.
• Collect co-pays and manage payer approvals.

Skills

Health Care Experience

Insurance Verification Experience

Education

High School Diploma or GED

Job description

Overview

Position:Patient Service Specialist

Location: Cary, NC

Type of Employment:Full-time

Schedule: Monday/Wednesday (8am to 5pm), Tuesday/Thursday (9am to 6pm), & Friday (7am to 4pm)

Compensation:Starting at 17/hour (pending experience)

When patients enter our outpatient physical therapy center in Cary, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma or GED
• Health Care Experience
• Insurance Verification Experience

Preferred Qualifications:

• 1 Year of Scheduling Experience
• Previous Therapy Experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans