Medical Front Office - Patient Service Specialist

SSM Health; Cary (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare provider is looking for a Patient Service Specialist to enhance patient experiences at their Cary clinic. Your role will involve managing appointments, greeting patients, and ensuring a seamless visit process, supported by a strong mentorship program and various health benefits.

Benefits

Generous PTO

Comprehensive medical/RX, health, vision, and dental plans

Company-matching 401(k)

Mentorship and orientation programs

Qualifications

• Experience in a healthcare setting is essential.
• Familiarity with insurance verification processes is critical.

Responsibilities

• Greet and register patients, providing information on visits.
• Schedule appointments and communicate with insurance companies.
• Collect co-pays and manage insurance authorizations.

Skills

Health Care Experience

Insurance Verification Experience

Education

High School Diploma or GED

Job description

Overview

Position:Patient Service Specialist

Location: Cary, NC

Type of Employment:Full-time

Schedule: Monday/Wednesday (8am to 5pm), Tuesday/Thursday (9am to 6pm), & Friday (7am to 4pm)

Compensation:Starting at 17/hour (pending experience)

When patients enter our outpatient physical therapy center in Cary, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma or GED
• Health Care Experience
• Insurance Verification Experience

Preferred Qualifications:

• 1 Year of Scheduling Experience
• Previous Therapy Experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans