Medical Front Office - Patient Service Specialist

SSM Health; Burlington (NJ); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Patient Service Specialist to enhance patient experiences at their outpatient center. This role is pivotal in managing both patient interactions and administrative tasks, ensuring a smooth operation from the moment patients arrive. With a focus on exceptional service, you'll greet and register patients, schedule appointments, and handle insurance verifications. The position offers a supportive work environment with comprehensive benefits, including health plans and a 401(k) matching program. If you're passionate about making a difference in patient care, this opportunity is perfect for you.

Benefits

Generous PTO

Comprehensive medical/RX, health, vision, and dental plans

Company-matching 401(k) retirement plans

Life and disability protection

Mentorship and orientation programs

Qualifications

• High School Diploma or GED required.
• 1 Year Front Desk experience preferred.

Responsibilities

• Greet and register patients, providing information about their visit.
• Schedule patient appointments in person and via phone.
• Collect co-pays and manage insurance verifications.

Skills

Customer Service

Communication

Insurance Verification

Education

High School Diploma or GED

Job description

Overview

Position:Patient Service Specialist

Location: Burlington, NJ

Type of Employment: Fulltime

Schedule: Weekdays - Monday (8am to 5pm), Tuesday/Friday (8am to 2pm), and Wednesday/Thursday (8am to 7pm)

Compensation: Starting at $18/hour (Pending experience)

When patients enter our outpatient physical therapy center in Burlington, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma or GED required

Preferred Qualifications:

• 1 Year Front Desk experience
• Insurance Verification experience

Additional Data

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.