Medical Front Office - Patient Service Specialist

SSM Health; Palmer (MA); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading healthcare provider in Palmer is seeking a Patient Service Specialist. This role involves managing patient interactions at the front desk, ensuring a smooth experience for patients, and handling administrative tasks including scheduling and insurance verifications. The ideal candidate will have front desk and scheduling experience, with a commitment to exceptional patient care.

Qualifications

• 1 Year of Front Desk Experience.
• 1 Year of Scheduling Experience.

Responsibilities

• Greet and register patients, providing information about their visit.
• Schedule patient appointments in person and via phone.
• Collect co-pays and manage insurance authorizations.

Skills

Communication

Customer Service

Education

High School Diploma/GED

Job description

Overview

Position:Patient Service Specialist

Location: Palmer,MA

Type of Employment: Partime

Schedule: Weekdays - 8/9am to 6/6:30pm

Compensation: Starting at $16/hour (Pending experience)

When patients enter our outpatient physical therapy center in Palmer, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma/GED required

• 1 Year of Front Desk Experience

• 1 Year of Scheduling Experience

Preferred Qualifications:

• Insurance Verification Experience
• Health Care Experience

Additional Data

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.