Medical Front Office - Patient Service Specialist

Select Medical; Philadelphia (Philadelphia County); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking organization as a Patient Service Specialist, where your role will be pivotal in enhancing patient experiences from the moment they arrive. This full-time position offers a dynamic work environment where you will manage patient interactions, schedule appointments, and ensure seamless communication with various stakeholders. With generous PTO, comprehensive health plans, and a supportive mentorship program, you will thrive in a culture that values work-life balance and professional growth. If you are passionate about making a difference in patient care, this is the opportunity for you.

Benefits

Generous PTO

Comprehensive medical/RX plans

Health, vision, and dental plans

Company-matching 401(k)

Life and disability insurance

Qualifications

• Strong communication skills for patient interaction and coordination.
• Experience with insurance verification and scheduling appointments.

Responsibilities

• Greet and register patients, providing information about their visit.
• Schedule patient appointments in person and via phone.
• Collect co-pays and manage payer approvals.

Skills

Patient Registration

Communication Skills

Insurance Verification

Scheduling

Education

High School Diploma or GED

Job description

Medical Front Office - Patient Service Specialist

Job ID 326582

Full Time

1600 North Broad Street, Suite 3
Philadelphia, PA 19121-3455

Job Description

Position: Medical Front Office - Patient Service Specialist

Location: N Broad St (Philadelphia), PA

Type of Employment: Full-time

Schedule: Weekdays (Hours Vary), 2 evenings until 6pm per week

When patients enter our outpatient physical therapy center in Philadelphia, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Your role can significantly impact each patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plans
• Invest in Your Future: Company-matching 401(k) retirement plans, life, and disability insurance

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients, providing information about their visit and upcoming appointments during check-out
• Schedule patient appointments in person and via phone
• Maintain regular communication with attorney offices, insurance companies, translation services, operational leaders, and the business development team
• Collect co-pays, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED

Preferred:

Additional Data

Select Medical is committed to a diverse workforce at all levels and is an equal-opportunity employer. Qualified applicants will be considered without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, veteran status, or any other protected characteristic under law.