Medical Front Office Patient Representative

Chapa-De; Auburn (CA); On-site; USD 71,635,000 - 74,501,000; Full time

Benefits offered by this job

Health insurance (employer-paid)

PTO 17 days + 11 holidays + 8+ sick

6% retirement match

Job summary

Chapa-De is opening a new Rocklin clinic in March 2027 and seeks a Patient Service Representative to welcome patients with warmth and clarity from day one. You will handle inbound calls, schedule appointments, and relay information about services while coordinating with providers to ensure a seamless patient experience.

Join a mission-driven team serving the community with dedicated health services. Start in Auburn in Sept 2026 and transition to Rocklin in Spring 2027, with a $25.00-$26.00

Qualifications

• Excellent customer service and communication skills.
• Ability to handle patient inquiries with professionalism and courtesy.
• Strong organization and multitasking abilities.

Responsibilities

• Field inbound calls from patients with professionalism and compassion.
• Schedule appointments and coordinate with healthcare providers.
• Provide accurate information on services, procedures, and general health inquiries.
• Escalate urgent matters to appropriate medical staff promptly.

Skills

Patient communication

Appointment scheduling

Customer service

Empathy

Education

High school diploma or equivalent

Tools

CRM software

Phone system

Job description

Join the team that's shaping the future of care in Rocklin. Where every patient experience begins with you.

Be part of the founding team for our new Rocklin clinic opening in March 2027. As a Patient Service Representative, you'll help create a welcoming, person-centered experience for every patient while building trust, connection, and exceptional care from day one. If you're passionate about serving your community and making a difference, we'd love to have you join us.

Schedule: 8:00 a.m.-5:00 p.m. or 9:30 a.m.-6:30 p.m.
Anticipated Start Date: September 2026 in Auburn and transition to Rocklin Spring 2027.
Hourly Pay: $25.00-$26.00

Comprehensive Benefits

• Employer-paid Health Insurance (medical, dental and vision): 100% for employee and 80% for dependents.

• 17 days PTO per year, 11 Paid Holidays, 8+ Sick Days (1 hour for every 30 hours worked)

• Retirement Plan with 6% match

What You'll Do

• Field inbound calls from patients with professionalism and compassion

• Schedule appointments and coordinate with healthcare providers

• Provide accurate information on services, procedures, and general health inquiries

• Escalate urgent matters to appropriate medical staff promptly and efficient

About Us: Chapa-De is a non-profit community outpatient health center with a mission to advance the health and well-being of American Indians and low income individuals living in our communities by providing convenient access to high quality, compassionate care. Clinics located in Auburn, CA and Grass Valley, CA.

Chapa-De recognizes that our strength lies in our people. We are committed to the principles of equal employment and complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of Chapa-De to maintain a work environment free of harassment, discrimination, or retaliation. We are dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. Chapa-De provides reasonable accommodation to enable qualified individuals with disabilities to perform the essential functions. Please tell us if you require a reasonable accommodation. We comply with California Department of Public Health Requirements. This may include, but not limited to, masking during flu season for employees who decline an annual flu vaccine. Preference in filling vacancies will be given to qualified Indian applicants in accordance with the Indian Preference Act (Title 25, U.S. Code, section 472 & 473).