Medical Call Center Representative

The Diabetes; Auburn (CA); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Employer-paid health insurance

PTO

Paid holidays

Retirement plan with employer match

Supplemental benefits

Job summary

Chapa-De Indian Health is seeking a Call Center Representative to support patients accessing Medical and Optometry services. You will handle high-volume calls, schedule appointments, check eligibility, and connect patients with care teams for timely, compassionate service.

The role offers Monday–Friday 8:00 AM to 5:00 PM, with comprehensive employer-paid health insurance, PTO, holidays, a retirement plan, and a supportive team committed to community health in Auburn, CA and Grass Valley, CA.

Qualifications

• High school diploma or GED required.
• Experience answering high-volume phone calls preferred.
• Knowledge of medical terminology a plus.

Responsibilities

• Answer high-volume incoming calls promptly and professionally.
• Schedule Medical and Optometry appointments and manage cancellations.
• Check insurance/Medi-Cal eligibility and update patient records.
• Coordinate with clinical teams for patient requests and triage as needed.
• Verify Medi-Cal and private insurance eligibility and patient responsibility before appointments.

Skills

high-volume calls

MS Word

MS Excel

MS PowerPoint

MS Outlook

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

At Chapa-De Indian Health, we pride ourselves in promoting the health and well-being of our patients and employees through our values: Person-Centered, Build Trust, Embrace Changeand Pursue Quality. Our employees are united in our mission and passion to serve the underserved in our communities. We offer competitive salaries, healthy work life balance,loan repayment options, generous Paid Time Off and Paid Holidays, employer-paid insurance plans and additional supplemental benefits.

Native communities are at the heart of who we are. In alignment with our mission and values, we give preference to qualified American Indian and Alaska Native applicants when fillingpositions in accordance with the Indian Preference Act (Title 25, U.S. Code, section 472 & 473). This honors our deeply rooted commitment to supporting Native people while ensuringthat all candidates meet the requirements of the role.

We understand selecting your next career is an important decision. We welcome you to connect with our talent teamat 530-863-2058 OR email us at [e-mail].

• Job Level : Entry Level (less than 2 years)
• Level of Education : High School/GED
• Job Type : Full-Time/Regular
• Date Updated : 08/28/2026
• Years of Experience : 3+ Years
• Starting Date : Invalid Date
• Salary : $TBD - TBD

Job Description

Join Chapa-De’s Medical team as a Call Center Representative, where you’ll help patients access Medical and Optometry services by answering incoming calls, scheduling appointments, checking eligibility, and connecting patients with their care teams. You’ll provide courteous, compassionate service while helping ensure patient needs are addressed efficiently and accurately.

Hourly Pay: $25.00-$26.00

Schedule: Monday- Friday 8:00 AM - 5:00 PM

Exceptional Benefits:

• Employer-paid health insurance (medical, dental & vision): 100% employee coverage and 80% dependent coverage
• 17 days of PTO, 11 paid holidays, and 8+ paid sick days (1 hour earned for every 30 hours worked)
• Retirement plan with a 6% employer match
• Work alongside a collaborative team dedicated to providing person-centered care to our community.

What You'll Do:

• Answer high-volume incoming calls and address patient needs promptly and professionally.
• Schedule Medical and Optometry appointments and manage cancellations and available same-day appointments.
• Check insurance and Medi-Cal eligibility and accurately update patient demographic information.
• Communicate with clinical teams regarding patient requests, prescription refills, scheduling needs, messages, and calls requiring further triage.
• Verify Medi-Cal and private dental insurance eligibility, coverage, and patient responsibility before appointments.

Experience and Skills

What You'll Bring:

• High school diploma, GED, or equivalent.
• At least 1 year of hands-on experience answering high-volume phone calls.
• Applied knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
• At least 1 year of demonstrated problem-solving experience with strong attention to detail.
• Effective communication skills and the ability to work successfully with a team in stressful situations.
• Ability to prioritize work, meet deadlines with minimal supervision, and familiarity with medical terminology.

About Us: Chapa-De is a non-profit community outpatient health center with a mission to advance the health and well-being of American Indians and low income individuals living in our communities by providing convenient access to high quality, compassionate care. Clinics located in Auburn, CA and Grass Valley, CA.

Chapa-De recognizes that our strength lies in our people. We are committed to the principles of equal employment and complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of Chapa-De to maintain a work environment free of harassment, discrimination, or retaliation. We are dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. Chapa-De provides reasonable accommodation to enable qualified individuals with disabilities to perform the essential functions. Please tell us if you require a reasonable accommodation. We comply with California Department of Public Health Requirements. This may include, but not limited to, masking during flu season for employees who decline an annual flu vaccine. Preference in filling vacancies will be given to qualified Indian applicants in accordance with the Indian Preference Act (Title 25, U.S. Code, section 472 & 473).