Medical Call Center Representative

Chapa-De Indian Health; Auburn (CA); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Health insurance

PTO & holidays

Retirement match

Collaborative team

Job summary

Chapa-De Indian Health in Auburn, CA is seeking a Call Center Representative to help patients access medical and optometry services by answering calls, scheduling appointments, checking eligibility, and coordinating with care teams.

This full-time role offers hourly pay of $25.00–$26.00, standard hours Mon-Fri, with position starting in Auburn and transitioning to Rocklin in early 2027. The organization emphasizes compassionate, person-centered care within a nonprofit community health setting.

Qualifications

• High school diploma, GED, or equivalent.
• At least 1 year of hands‑on experience answering high-volume phone calls.
• Applied knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
• At least 1 year of demonstrated problem‑solving experience with strong attention to detail.
• Effective communication skills and the ability to work successfully with a team in stressful situations.
• Ability to prioritize work, meet deadlines with minimal supervision, and familiarity with medical terminology.

Responsibilities

• Answer high-volume incoming calls and address patient needs promptly and professionally.
• Schedule Medical and Optometry appointments and manage cancellations and available same-day appointments.
• Check insurance and Medi-Cal eligibility and accurately update patient demographic information.
• Communicate with clinical teams regarding patient requests, prescription refills, scheduling needs, messages, and calls requiring further triage.
• Verify Medi-Cal and private dental insurance eligibility, coverage, and patient responsibility before appointments.

Skills

High-volume calls

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Outlook

Attention to detail

Team collaboration

Medical terminology

Education

High school diploma / GED

Tools

Microsoft Office Suite

Job description

Job Description

Help Our Community Access the Care They Need! Join Chapa-De's Medical team as a Call Center Representative, where you'll help patients access Medical and Optometry services by answering incoming calls, scheduling appointments, checking eligibility, and connecting patients with their care teams. You'll provide courteous, compassionate service while helping ensure patient needs are addressed efficiently and accurately.

Hourly Pay: $25.00-$26.00

Schedule: Monday- Friday 8:00 AM - 5:00 PM

The position will start in Auburn and transition to Rocklin in early 2027.

Why You'll Love Working at Chapa-De

Comprehensive Benefits

• Employer-paid health insurance (medical, dental & vision): 100% employee coverage and 80% dependent coverage
• 17 days of PTO, 11 paid holidays, and 8+ paid sick days (1 hour earned for every 30 hours worked)
• Retirement plan with a 6% employer match
• Work alongside a collaborative team dedicated to providing person-centered care to our community.

What You'll Do

• Answer high-volume incoming calls and address patient needs promptly and professionally.
• Schedule Medical and Optometry appointments and manage cancellations and available same-day appointments.
• Check insurance and Medi-Cal eligibility and accurately update patient demographic information.
• Communicate with clinical teams regarding patient requests, prescription refills, scheduling needs, messages, and calls requiring further triage.
• Verify Medi-Cal and private dental insurance eligibility, coverage, and patient responsibility before appointments.

Required Experience

What You’ll Bring:

• High school diploma, GED, or equivalent.
• At least 1 year of hands‑on experience answering high-volume phone calls.
• Applied knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
• At least 1 year of demonstrated problem‑solving experience with strong attention to detail.
• Effective communication skills and the ability to work successfully with a team in stressful situations.
• Ability to prioritize work, meet deadlines with minimal supervision, and familiarity with medical terminology.

About Us: Chapa-De is a non-profit community outpatient health center with a mission to advance the health and well‑being of American Indians and low income individuals living in our communities by providing convenient access to high quality, compassionate care.

Clinics located in Auburn, CA and Grass Valley, CA.

Chapa-De recognizes that our strength lies in our people.

We are committed to the principles of equal employment and complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.

It is the intent of Chapa-De to maintain a work environment free of harassment, discrimination, or retaliation.

We are dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Chapa-De provides reasonable accommodation to enable qualified individuals with disabilities to perform the essential functions.

Please tell us if you require a reasonable accommodation.

We comply with California Department of Public Health Requirements.

This may include, but not limited to masking during flu season for employees who decline an annual flu vaccine.

Preference in filling vacancies will be given to qualified Indian applicants in accordance with the Indian Preference Act (Title 25, U.S. Code, section 472 & 473).

Keyword: Medical Call Center, High-Volume Calls, Patient Scheduling, Medical Terminology, Medi-Cal, Insurance Eligibility.