Medical Front Office Floater — Multi-Clinic Support

ECAA - Anesthesia Specialists; Belmont (NC); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

Retirement plan options

Professional development and training

Job summary

Southeast Pain and Spine Care is seeking a Front Office Floater to join our team. The role acts as the first point of contact across multiple NC clinic locations, handling check-in/out, scheduling, and patient intake.

The ideal candidate has at least 1 year of medical front office experience, familiarity with insurance verification, and EMR systems (eClinicalWorks preferred). Travel between offices is required.

Qualifications

• Minimum of 1 year of medical front office experience required.
• Experience in a specialty medical practice preferred (pain management a plus).
• Knowledge of insurance verification, referrals, and medical terminology.
• Experience with electronic medical records (eClinicalWorks preferred).

Responsibilities

• Welcome patients and provide exceptional customer service.
• Check patients in and out efficiently and accurately.
• Schedule, reschedule, and confirm appointments.
• Verify insurance eligibility and benefits.
• Collect copays, deductibles, and outstanding balances.
• Answer phones and direct calls appropriately.
• Maintain accurate patient demographic and insurance information.
• Scan and upload medical records into the EMR.
• Coordinate with clinical staff to ensure efficient patient flow.
• Assist with referrals and other front office administrative duties.
• Float between multiple office locations to provide coverage.

Skills

Front desk experience

Customer service

Insurance verification

EMR (eClinicalWorks)

Scheduling

Communication

Multi-tasking

Travel between sites

Tools

eClinicalWorks

EMR systems

Job description

Southeast Pain and Spine Care is seeking a Front Office Floater to join our team. The role acts as the first point of contact across multiple NC clinic locations, handling check-in/out, scheduling, and patient intake.

The ideal candidate has at least 1 year of medical front office experience, familiarity with insurance verification, and EMR systems (eClinicalWorks preferred). Travel between offices is required.