Medical Office Floater: Front Desk & Back Office Support

King & Bishop; Port Charlotte (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

King & Bishop is seeking a dependable Front Desk / Back Office Float for a busy specialty medical practice in Port Charlotte, FL. This onsite role supports both front and back-office functions to maintain smooth operations and a positive patient experience.

Ideal candidates have prior medical office experience, strong customer service, and familiarity with health insurance processes including eligibility, referrals, and authorizations.

Qualifications

• Previous experience in a medical office, physician practice, or healthcare setting.
• Knowledge of health insurance processes including eligibility, referrals, authorizations, and patient accounts.
• Experience with athenahealth and/or Integrity preferred.
• Strong computer and data-entry skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Greet and assist patients in a professional and welcoming manner.
• Check patients in and out for appointments.
• Schedule, reschedule, and confirm appointments.
• Verify patient demographics, insurance coverage, and contact information.
• Collect copays, deductibles, balances, and other patient payments.
• Answer incoming calls and assist with patient questions, messages, and requests.
• Obtain and maintain required patient forms and documentation.
• Review patient accounts for missing or outdated information.
• Assist with referrals and insurance-related documentation.
• Communicate with insurance carriers and healthcare offices as needed.
• Maintain accurate and timely documentation within the EMR.
• Verify insurance eligibility and benefits.
• Confirm coverage and patient financial responsibility.
• Assist with referral and authorization requirements.
• Follow up on missing or incorrect insurance information.
• Support prior authorization processes as needed.
• Navigate insurance portals and payer websites.
• Identify and help resolve insurance issues that may impact appointments or treatment.
• Maintain accurate insurance information within practice systems.
• Assist with patient account and insurance-related questions.
• Provide administrative support to providers and clinical staff as needed.
• Assist with preparing patients for appointments within the scope of the position.
• Maintain organized and accurate patient records and documentation.
• Assist with patient calls, messages, and follow-up tasks.
• Float between front and back-office responsibilities based on staffing needs and patient volume.
• Help maintain efficient patient flow throughout the day.
• Perform additional duties as assigned.

Skills

Medical office experience

Customer service

Communication skills

Attention to detail

Multitasking

Bilingual

Athenahealth

Integrity

Tools

Athenahealth

Integrity

Job description

King & Bishop is seeking a dependable Front Desk / Back Office Float for a busy specialty medical practice in Port Charlotte, FL. This onsite role supports both front and back-office functions to maintain smooth operations and a positive patient experience.

Ideal candidates have prior medical office experience, strong customer service, and familiarity with health insurance processes including eligibility, referrals, and authorizations.