Medical Front Office

AppleOne Employment Services; Shreveport (LA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Major medical

Dental

Vision

401k

Sick pay where required

Job summary

AppleOne Employment Services in Shreveport, LA is seeking a friendly Medical Front Office professional for a temp-to-hire role. You will be the first point of contact for patients by phone and in person, providing a welcoming, professional front office experience.

The position focuses on accurate data entry, appointment scheduling, insurance verification, and supporting daily medical office workflow with strong customer service and attention to detail.

Qualifications

• Serve as the first point of contact for patients in person and over the phone.
• Accurately enter patient information, prescriptions, orders, and insurance details into office systems.
• Support appointment scheduling, fax processing, and daily front office patient service.
• Verify insurance coverage using an online portal and assist with patient-related administrative tasks.
• 1 to 2 years of experience preferred, with entry-level candidates considered.
• Strong customer service and communication skills.

Responsibilities

• Greet patients warmly and provide a welcoming, professional front office experience.
• Answer incoming calls, assist patients, and contact patients to schedule appointments.
• Enter and maintain accurate patient information in computer systems.
• Monitor incoming faxes, process information, and enter new prescriptions into the system.
• Verify insurance coverage through an online insurance portal.
• Assist with patient orders and support daily medical office workflow.

Skills

Customer service

Data entry

Phone etiquette

Microsoft Word

Insurance verification

Tools

Office systems

Job description

Job Summary

A Medical Front Office opportunity is available in Shreveport, LA for a friendly, compassionate, and detail-oriented professional who enjoys helping patients and creating a positive first impression. This temp-to-hire role is ideal for someone with strong customer service skills, basic computer aptitude, and the ability to stay organized in a busy healthcare setting. This entry-level, patient-facing position serves as the first point of contact for patients by phone and in person. The right candidate will enjoy working with people, learning healthcare office processes, and contributing to a supportive team environment focused on quality patient service, accuracy, and professionalism. Training can be provided for insurance-related tasks, making this a strong opportunity for someone looking to build a career in healthcare administration.

Key Responsibilities

• Greet patients warmly and provide a welcoming, professional front office experience.
• Answer incoming calls, assist patients, and contact patients to schedule appointments.
• Enter and maintain accurate patient information in computer systems.
• Monitor incoming faxes, process information, and enter new prescriptions into the system.
• Verify insurance coverage through an online insurance portal.
• Assist with patient orders and support daily medical office workflow.

Compensation and Benefits

• Pay: $15 per hour.
• Employment type: Temp-to-hire.

Required Qualifications and Skills

• Serve as the first point of contact for patients in person and over the phone.
• Accurately enter patient information, prescriptions, orders, and insurance details into office systems.
• Support appointment scheduling, fax processing, and daily front office patient service.
• Verify insurance coverage using an online portal and assist with patient-related administrative tasks.
• 1 to 2 years of experience preferred, with entry-level candidates considered.
• Strong customer service and communication skills.
• Friendly, bubbly, compassionate, and professional demeanor.
• Strong attention to detail and accurate data-entry skills.
• Basic computer skills with the ability to learn new systems.
• Working knowledge of Microsoft Word.
• Comfortable navigating online portals and entering information into multiple systems.
• Dependable, organized, and able to manage multiple tasks throughout the day.
• Comfortable interacting with patients, the public, and internal team members.

Preferred Qualifications

• Medical office or insurance experience is helpful but not required.
• Familiarity with insurance terminology such as deductibles, copays, and coverage is a plus.
• Previous experience in a patient-facing healthcare, front desk, call center, or administrative support role is helpful.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.