Patient Registrar

AppleOne Employment Services; Whittier (CA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Major medical, dental, vision

Job summary

AppleOne Employment Services is seeking an organized healthcare front desk specialist to greet patients, manage calls, and handle registrations in a busy medical office. You will verify insurance, collect payments, and maintain accurate records in a fast-paced environment.

The role requires strong customer service, data entry, and communication skills, with knowledge of insurance basics and HIPAA compliance. Related experience in a medical setting is preferred.

Qualifications

• Minimum 1 year in a high-volume healthcare facility or practice.
• Strong customer service and patient-facing skills.
• Proficiency with registration, insurance verification, and billing support.
• Excellent communication, data entry, and multitasking abilities.
• Knowledge of insurance copays, deductibles, and coinsurance.

Responsibilities

• Greet patients professionally and assist them upon arrival.
• Answer and manage incoming calls, and schedule visits.
• Complete patient registration and admission accurately.
• Verify eligibility and benefits, calculate financial responsibility.
• Maintain demographics and medical records, process payments.
• Provide excellent service to patients, families, and staff.
• Ensure HIPAA compliance and follow facility policies.
• Assist with front office scheduling and related duties.

Skills

Customer service

Patient-facing experience

Verbal and written communication

Multitasking in fast-paced environment

Insurance verification knowledge

Tools

EMR/EHR systems

Data entry skills

Job description

Key Responsibilities

• Greet and assist patients in a professional and courteous manner.
• Answer and manage incoming telephone calls.
• Complete patient registration and admission processes accurately.
• Verify insurance eligibility, benefits, and coverage for healthcare services.
• Calculate and collect patient financial responsibility, including copayments, coinsurance, deductibles.
• Maintain accurate patient demographics and medical records.
• Process patient payments and document financial transactions.
• Provide exceptional customer service to patients, families, and healthcare staff.
• Ensure compliance with HIPAA and facility policies.
• Assist with scheduling and other front office administrative duties as needed.

Required Qualifications

Minimum of 1 year of experience in a high-volume healthcare facility, hospital, medical office, clinic, or physician practice.

• Strong customer service and patient-facing experience.
• Experience with: Patient Registration / Medical Reception / Insurance Verification / Healthcare Eligibility Verification / Medical Billing Support / Patient Financial Services.
• Strong computer and data entry skills.
• Excellent verbal and written communication skills.
• Ability to multitask and work efficiently in a fast-paced medical environment.
• Knowledge of insurance plans, copays, deductibles, and coinsurance.

Preferred Qualifications

• Hospital registration experience
• Electronic Medical Records (EMR/EHR) experience
• Medical terminology knowledge
• Revenue cycle or patient access experience
• Bilingual Spanish

Minimum of 1 year of experience in a high-volume healthcare facility, hospital, medical office, clinic, or physician practice.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.