Medical Front Desk Specialist – Primary Care

Coastal Health; Alaska; On-site; USD 21,000 - 30,000; Full time

Job summary

Coastal Health is seeking a friendly, professional Check-In Specialist to join our Primary Care team in Alaska. You will greet patients, verify demographics and insurance, collect copays, and manage registrations while maintaining HIPAA and patient confidentiality.

The ideal candidate will have strong customer service skills, be able to multitask in a fast-paced medical office, and work Monday–Friday in a full-time role. Prior medical front-desk experience is preferred.

Qualifications

• Experience in a medical front desk or healthcare office is preferred.
• Knowledge of patient registration and insurance verification is preferred.
• Strong customer service and communication skills are important.
• Professional and friendly demeanor is expected.
• Ability to multitask in a busy medical office.
• Attention to detail and accuracy are essential.
• Reliable, dependable, and team-oriented.
• Basic computer skills and learning EMR systems.

Responsibilities

• Greet patients warmly and professionally upon arrival.
• Check patients in and verify demographic, insurance, and contact information.
• Verify insurance eligibility and collect copays, deductibles, and balances.
• Obtain and update patient registration information.
• Answer phones and assist patients with questions and requests.
• Schedule and confirm patient appointments.
• Collect and document necessary patient information.
• Maintain a welcoming front desk/check-in area.
• Communicate with providers, medical assistants, and staff.
• Assist with forms and signatures.
• Follow HIPAA and Coastal Health policies.
• Provide excellent customer service while maintaining confidentiality.
• Perform other front-office duties as needed.

Skills

Customer service

Communication

Multitasking

Attention to detail

Team player

Education

High school diploma or equivalent

Tools

Athenahealth

Job description

Coastal Health is seeking a friendly, professional Check-In Specialist to join our Primary Care team in Alaska. You will greet patients, verify demographics and insurance, collect copays, and manage registrations while maintaining HIPAA and patient confidentiality.

The ideal candidate will have strong customer service skills, be able to multitask in a fast-paced medical office, and work Monday–Friday in a full-time role. Prior medical front-desk experience is preferred.