Patient Experience Specialist — Front Desk & Billing

Anchorage Neighborhood Health Center Inc; United States; On-site; USD 32,000 - 48,000; Full time

Job summary

Anchorage Neighborhood Health Center Inc in the United States seeks a Patient Services Representative to support patients and staff. You will handle check-in/out, verify demographics and insurance, collect payments, enroll patients on the Sliding Fee Scale, and process forms and documents to keep operations moving smoothly.

You will answer multi-line calls, schedule appointments, provide backup coverage for the department, and maintain confidentiality in line with HIPAA.

Qualifications

• Customer service and phone handling experience required or preferred.
• Ability to maintain confidentiality and HIPAA compliance.
• Experience in healthcare administration or medical office helpful.
• Detail oriented with accuracy in data entry and balancing numbers.

Responsibilities

• Open and close the Patient Services area and manage multi-line calls.
• Schedule, cancel, or reschedule appointments and perform check-in/out.
• Verify demographics and insurance, check eligibility, and collect payments.
• Maintain patient accounts, perform cash reconciliation, and process forms.
• Provide backup coverage for the department and ensure smooth operations.

Skills

Communication skills

Confidentiality

Teamwork

Attention to detail

Customer service

Adaptability

Education

High school diploma

Healthcare certification substitution permitted

Job description

Anchorage Neighborhood Health Center Inc in the United States seeks a Patient Services Representative to support patients and staff. You will handle check-in/out, verify demographics and insurance, collect payments, enroll patients on the Sliding Fee Scale, and process forms and documents to keep operations moving smoothly.

You will answer multi-line calls, schedule appointments, provide backup coverage for the department, and maintain confidentiality in line with HIPAA.