Medical Front Desk Specialist: Patient Care & Insurance

American Family Care West Chester; West Chester (Chester County); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Dental insurance

Employee discounts

Job summary

American Family Care West Chester is seeking a friendly Medical Receptionist to join our fast-paced urgent care front desk. You will welcome patients, verify insurance, explain billing, and help patients navigate payments with care and professionalism.

Join a team that values accurate records, HIPAA compliance, and outstanding patient service. This role requires strong communication and multitasking in a busy clinical setting, with opportunities to develop revenue-cycle skills.

Qualifications

• Experience as Medical Receptionist or similar in a healthcare setting.
• Experience verifying insurance eligibility and benefits.
• Knowledge of medical billing processes and insurance terminology.
• Proficiency with EMR/EHR systems and standard office technology.

Responsibilities

• Welcome patients with warmth, professionalism, and empathy.
• Provide exceptional customer service throughout each visit.
• Assist patients with questions regarding appointments, registration, insurance, and billing.
• Verify insurance eligibility and benefits before services.
• Review patient demographics and insurance information to prevent claim denials and billing errors.
• Ensure all required documentation is collected and entered correctly.
• Explain insurance coverage, co-pays, deductibles, and out-of-pocket expenses clearly.
• Collect patient payments and process transactions accurately.
• Explain billing processes and available payment options.
• Schedule appointments and maintain patient flow.
• Process patient check-ins and check-outs efficiently.
• Maintain accurate patient records and protect confidential information per HIPAA.
• Support providers and clinical staff by ensuring administrative processes run smoothly.

Skills

Customer service

Communication

Multi-tasking

Attention to detail

HIPAA compliance

Tools

EMR/EHR systems

Job description

American Family Care West Chester is seeking a friendly Medical Receptionist to join our fast-paced urgent care front desk. You will welcome patients, verify insurance, explain billing, and help patients navigate payments with care and professionalism.

Join a team that values accurate records, HIPAA compliance, and outstanding patient service. This role requires strong communication and multitasking in a busy clinical setting, with opportunities to develop revenue-cycle skills.