Medical Front Desk Specialist: Patient Access & Scheduling

The Vancouver Clinic; Portland (OR); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Total Rewards Program

401k with employer match

Medical, dental, vision insurance

Flexible spending account

Employee assistance program

Job summary

Vancouver Clinic in Happy Valley seeks a Front Desk Representative to warmly greet patients and families and support a fast-paced clinic environment.

Responsibilities include collecting co-pays, obtaining insurance details, answering calls, and scheduling appointments while multitasking and collaborating with a team. A high school diploma and 1 year of customer service are required; Epic experience is a plus.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 1 year of customer service experience required.
• Experience with Epic preferred.
• Excellent phone skills and customer service behaviors.
• Strong computer keyboarding skills required.

Responsibilities

• Greet patients and families and provide friendly service.
• Collect co-pays and obtain/verify insurance information.
• Answer phone calls and schedule appointments.
• Multitask effectively in a fast-paced clinic setting.
• Work well with others as part of a team.

Skills

Customer service

Phone skills

Keyboarding

Multitasking

Teamwork

Education

High School Diploma or equivalent

Tools

Epic

Job description

Vancouver Clinic in Happy Valley seeks a Front Desk Representative to warmly greet patients and families and support a fast-paced clinic environment.

Responsibilities include collecting co-pays, obtaining insurance details, answering calls, and scheduling appointments while multitasking and collaborating with a team. A high school diploma and 1 year of customer service are required; Epic experience is a plus.