Medical Front Desk Specialist — Patient Access & Scheduling

Carbon Health Technologies Inc; Green Brook Township (NJ); On-site; USD 25,000 - 33,000; Full time

Job summary

Carbon Health Technologies Inc in New Jersey is seeking a full‑time receptionist to be the first point of contact for patients, visitors, and callers, handling a high volume of calls and scheduling appointments.

You will greet patients, verify IDs and insurance, maintain records in Google Sheets, Excel and Word, and support staff to ensure smooth clinic operations while upholding confidentiality.

Qualifications

• Minimum 1–2 years of experience in a receptionist/front-desk/customer service role, preferably in a medical/clinical setting.
• Proficiency with Google Sheets, Excel, and Word for data entry, record-keeping, and basic reporting.
• Strong phone etiquette and communication skills for handling a high volume of calls professionally.
• Demonstrated customer service skills with a patient, empathetic, professional demeanor.
• Ability to multitask, prioritize, and work efficiently in a fast-paced clinic environment.
• High level of accuracy and attention to detail in data entry, scheduling, and documentation.
• Ability to maintain confidentiality and handle sensitive patient information appropriately.
• Strong organizational skills and ability to follow established processes.

Responsibilities

• Serve as the first point of contact for patients, visitors, and callers, providing courteous and professional assistance at all times
• Manage a high volume of incoming phone calls, using excellent phone etiquette to route calls, take messages, and answer general inquiries
• Schedule, confirm, and adjust patient appointments using practice management systems and office tools
• Greet and check in patients, verify identification and insurance information, and ensure all required forms are completed accurately
• Maintain and update patient records and logs using Google Sheets, Excel, and Word with a high level of accuracy and confidentiality
• Coordinate patient flow in a busy clinic, communicating effectively with clinical and support staff to minimize wait times
• Collect and process payments, co-pays, and billing information in accordance with clinic procedures
• Handle sensitive patient information in compliance with privacy and confidentiality standards
• Perform general administrative tasks such as scanning, filing, printing, and document preparation to support clinic operations
• Prioritize and multitask effectively in a fast-paced environment, managing competing demands while maintaining attention to detail
• Assist with incoming and outgoing correspondence, including emails, faxes, and mailed documents
• Support other reception and administrative duties as assigned to ensure the smooth running of the clinic during the fixed term

Skills

Phone etiquette

Customer service

Multitasking

Attention to detail

Data entry

English communication

Confidentiality

Tools

Google Sheets

Excel

Word

Job description

Carbon Health Technologies Inc in New Jersey is seeking a full‑time receptionist to be the first point of contact for patients, visitors, and callers, handling a high volume of calls and scheduling appointments.

You will greet patients, verify IDs and insurance, maintain records in Google Sheets, Excel and Word, and support staff to ensure smooth clinic operations while upholding confidentiality.