Patient Care Front Desk Specialist

Carbon Health Technologies Inc; Franklin Township (NJ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

Health Savings Account

Paid time off

401k retirement savings plans

Life & Disability Insurance

Job summary

Carbon Health Technologies Inc. is seeking a receptionist to serve as the first point of contact for patients and visitors in a busy clinic.

You will manage high-volume calls, schedule appointments, verify identities and insurance, and maintain accurate records using Google Sheets, Excel, and Word. You will coordinate patient flow with clinical staff, handle payments, uphold confidentiality, and perform general admin tasks to ensure smooth clinic operations, including weekends or extended shifts

Qualifications

• 1–2 years of receptionist/front-desk/customer service experience, preferably in a medical/clinical setting.
• Proficiency with Google Sheets, Excel, and Word for data entry and record-keeping.
• Strong phone etiquette and professional communication in a high-volume clinic environment.
• Customer-service oriented with a patient, empathetic, and professional demeanor.
• Ability to multitask, prioritize, and maintain accuracy in scheduling and documentation.
• Ability to maintain confidentiality and handle sensitive patient information.

Responsibilities

• Serve as the first point of contact for patients, visitors, and callers with courteous assistance.
• Manage a high volume of incoming calls, routing, messaging, and inquiries.
• Schedule, confirm, and adjust patient appointments using practice systems.
• Greet and check in patients, verify IDs and insurance, ensure forms are complete.
• Maintain patient records in Google Sheets, Excel, and Word with accuracy.
• Coordinate patient flow with clinical and support staff to minimize wait times.
• Process payments, co-pays, and billing information according to procedures.
• Handle patient information in compliance with privacy standards.
• Perform general administrative tasks to support clinic operations.
• Prioritize and multitask in a fast-paced environment; support other duties during fixed term.

Skills

Phone etiquette

Communication skills

Multitasking

Attention to detail

Confidentiality

Tools

Google Sheets

Excel

Word

Job description

Carbon Health Technologies Inc. is seeking a receptionist to serve as the first point of contact for patients and visitors in a busy clinic.

You will manage high-volume calls, schedule appointments, verify identities and insurance, and maintain accurate records using Google Sheets, Excel, and Word. You will coordinate patient flow with clinical staff, handle payments, uphold confidentiality, and perform general admin tasks to ensure smooth clinic operations, including weekends or extended shifts