Dynamic Medical Front & Back Office Specialist

Carbon Health; Ocean Township (NJ); On-site; USD 42,000 - 62,000; Full time

Job summary

Carbon Health Ocean Township, New Jersey, is seeking a Medical Receptionist - Full Time to deliver exceptional patient experiences from check-in to discharge in a fast-paced urgent care setting.

The role blends front office coordination with clinical support, requiring empathy, organization, and the ability to work independently while collaborating with providers and clinic leadership.

Qualifications

• High school diploma or equivalent is required.
• Certification from an accredited Medical Assistant program where required by law.
• Current BLS certification (or willingness to obtain).
• Willingness to obtain DOT certification (Only if CMA).
• 1+ year experience as a Medical Assistant preferred but not required.
• 1+ year experience as a Medical Receptionist or in a fast-paced healthcare setting preferred.
• Strong understanding of medical insurance processes (deductibles, copays, coverage) preferred.
• Phlebotomy experience preferred.
• Ability to type 30+ WPM; proficient with Google Suite and EMR systems.
• Exceptional multitasking, time management, and critical thinking skills.

Responsibilities

• Serve as the first and last point of contact for patients, ensuring a welcoming experience.
• Greet and register patients accurately and efficiently.
• Verify insurance coverage, collect copayments, and explain financial responsibilities.
• Schedule patients across multiple visit modalities.
• Introduce and support patients with digital tools such as the Carbon app.
• Manage phone calls, triage inquiries, and coordinate with providers.
• Prepare referrals, process lab paperwork, and support administrative workflows.
• Respond calmly during high-volume or emergency situations (e.g., 911 coordination).
• Room patients, obtain vitals, collect medical history, and assist with triage.
• Assist with procedures and maintain exam rooms.
• Maintain clean, stocked, and organized exam rooms; support workflow efficiency.
• Complete required training to become DOT-certified for Urine Drug Screens and Breath Alcohol Testing.
• Transition seamlessly between front and back office; collaborate to improve patient satisfaction.
• Maintain documentation in a paperless EMR environment; ensure confidentiality.

Skills

Multitasking

Time management

Critical thinking

Calm under pressure

Professional demeanor

Team-oriented

Empathy

Education

High school diploma or equivalent

Medical Assistant certification

Tools

Google Suite

EMR systems

Job description

Carbon Health Ocean Township, New Jersey, is seeking a Medical Receptionist - Full Time to deliver exceptional patient experiences from check-in to discharge in a fast-paced urgent care setting.

The role blends front office coordination with clinical support, requiring empathy, organization, and the ability to work independently while collaborating with providers and clinic leadership.