Call Center Specialist

Western Sierra Medical Clinic; Grass Valley (CA); On-site; USD 2,893,000 - 3,168,000; Full time

Job summary

Western Sierra Medical Clinic in Grass Valley, CA is seeking an Entry level Front Desk/Phone Clerk for a full-time hourly role. You will answer calls, schedule appointments, update demographics and insurance, and coordinate with staff to keep operations running smoothly.

You will also greet patients, check them in or out, collect payments, verify insurance, and support other front-office duties. Spanish bilingual is a plus and EMR familiarity is preferred.

Qualifications

• High school diploma or GED required.
• 1–3 months related experience and/or training or equivalent.
• Ability to type 45 wpm and be computer literate.
• Familiarity with an electronic practice management (EMR) system.

Responsibilities

• Answer all incoming phone calls.
• Schedule and reschedule patient appointments.
• Update patient demographics and insurance in the EMR.
• Greet patients and check them in or out for appointments.
• Verify insurance eligibility and collect payments.

Skills

Typing 45 wpm

Computer literacy

Spanish bilingual

Education

High school diploma or GED

Tools

EMR familiarity

Job description

Job Details

Level: Entry

Job Location: 10-Grass Valley - Old Tunnel - Grass Valley, CA 95945

Position Type: Full Time - Hourly

Education Level: High School

Salary Range: $21.00 - $23.00 Hourly

Job Shift: Any

General Statement of Duties

Answers all incoming calls. Schedule and reschedule patient appointments. Update patient demographics and insurance in the patient management system. Efficiently transfer calls to appropriate staff and departments. May be asked to cover shifts in the front office where in addition to answering phone calls, will be asked to greet patients, check them in or out for their appointments, collect payments, verify insurance eligibility, confirm appointments, and complete Medi-Cal Gateways and Family Pact certification applications.

General Duties

• Answer all incoming phone calls.
• Resolve phone calls with scheduling, rescheduling, confirming appointments, creating or updating telephone notes.
• Transfer calls to appropriate staff and/or departments.
• Greet patients and notify appropriate personnel of patients’ arrival.
• Obtain and /r update patient demographic information in system.
• Verify insurance eligibility and complete confirmation calls on a daily basis.
• Assist patients with demographic paperwork
• Answer phones take and follow-up on messages, route to appropriate personnel.
• Enter scheduling changes into computer.
• Track no show appointments and give to Operations Manager when action is necessary.
• Share all front office duties with other staff members.
• Maintain information in a confidential manner.
• Document all pertinent information in patient’s electronic medical record (EMR) according to Western Sierra Medical Clinic's Policies and Procedures.
• Upholds Western Sierra Medical Clinic's Policies and Procedures, infection control standards, applicable state, federal and local laws.

Quality Improvement Duties

• a) Participates in quality improvement activities;
• b) Participates as assigned in interdepartmental quality improvement team efforts; and
• c) Contributes to overall Community Health Center efforts in quality improvement towards higher-quality, more cost-effective health care for patients and improved quality of work-life for staff members.

QualificationsMinimum Requirements

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Additional Preferred Experience

• a. Computer literate (i.e. logging on to computer, usage of keyboard and mouse, familiarity with Windows, Microsoft Word and Microsoft Excel).
• b. Ability to type 45 wpm.

Preferred experience, skills and education

• Familiarity with an electronic practice management (EMR) system.
• Bilingual (preferably Spanish).