Medical Front Desk Specialist

TuftsMedicine; Lowell (MA); On-site; USD 22,000 - 30,000; Full time

Job summary

Tufts Medicine is hiring a Receptionist to provide routine clerical and administrative support, greet patients, answer inquiries, and route calls in a busy hospital setting. The role includes helping patients, coordinating with departments, and maintaining confidentiality under HIPAA guidelines.

Responsibilities include checking in/out patients, managing calls, directing visitors, and supporting daily operations on site at the Masssachusetts facility.

Qualifications

• Minimum: High School diploma or equivalent.
• One (1) year of related office or clerical experience.
• Previous experience with phone systems or switchboard.

Responsibilities

• Creates a professional atmosphere in the reception area, being congenial and helpful to all guests, vendors, and employees.
• Meets, greets, and welcomes all visitors coming to the reception area and notifies proper person of arrival.
• Assists patients unable to ambulate with a wheelchair or calls Transport.
• Directs patient visitors to the appropriate care unit, clinic, or physician's office.
• Receives flowers, fruit and other packages for patients, records their arrival and ensures delivery.
• Ensures that parcels left at desk for out-of-hospital delivery are picked up.
• Answers and handles all phone calls quickly and accurately, routing emergencies to the proper department.
• Transfers calls to requested individuals and voicemail as needed.
• Answers questions about clinic times, locations, and services.
• Notifies supervisor of changes or errors in phone lists.
• Reports problems with telephone service to supervisor.
• Maintains patient religious affiliation card file for visiting clergy and arranges visits as needed.
• Practices confidentiality per HIPAA guidelines.
• Performs Check-In and Check-Out duties as necessary.

Skills

Interpersonal skills

Work well in busy environments

Responsible and reliable

Good organization

Outstanding customer service

Multitasking

Attention to detail

Education

High School diploma or equivalent

Tools

Electronic medical records systems

Job description

Tufts Medicine is hiring a Receptionist to provide routine clerical and administrative support, greet patients, answer inquiries, and route calls in a busy hospital setting. The role includes helping patients, coordinating with departments, and maintaining confidentiality under HIPAA guidelines.

Responsibilities include checking in/out patients, managing calls, directing visitors, and supporting daily operations on site at the Masssachusetts facility.