Medical Front Desk & Scheduling Specialist

Florida Medical Clinic Orlando Health; Wesley Chapel (FL); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Tuition reimbursement

PSLF program

Medical insurance

Dental insurance

Vision insurance

Wellness programs

5% retirement match

Paid parental leave

PTO

Adoption assistance

Backup care

Pet insurance

Job summary

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations, including patient registration, scheduling, and referrals under supervision.

The role requires organizing appointment schedules, collecting demographics, processing medical records requests, and ensuring compliance with policies. This position travels to two locations and offers opportunities for growth within the MOHS department.

Qualifications

• High School diploma or equivalent.
• Six months of clerical, office, or customer service experience.
• Strong interpersonal and telephone communication skills.

Responsibilities

• Schedule patient appointments according to practice protocols and patient preference, including pre-certification when required.
• Obtain accurate patient demographic and insurance information.
• Process requests for medical records per policies and procedures.
• Adhere to Orlando Health policies and value statements.
• Demonstrate competency in using office equipment and technology; answer calls appropriately.
• Contribute to patient satisfaction and maintain punctual attendance per policies.
• Maintain compliance with all policies and procedures.

Skills

Customer service

Clerical skills

Data entry

Telephone etiquette

Office software

Education

High school diploma

Tools

Microsoft Office

EHR software

Job description

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations, including patient registration, scheduling, and referrals under supervision.

The role requires organizing appointment schedules, collecting demographics, processing medical records requests, and ensuring compliance with policies. This position travels to two locations and offers opportunities for growth within the MOHS department.