Medical Front Desk & Scheduling Specialist

Reid Hospital & Health Care Services, Inc.; Richmond (VA); On-site; USD 21,000 - 30,000; Full time

Job summary

Reid Health Physician Associates is seeking an Office Assistant to manage front office tasks, schedule patient appointments, and support the practice with billing and medical records. This role works under the supervision of the Practice Manager to ensure smooth patient flow and accurate data handling.

The ideal candidate will have solid clerical experience, basic insurance knowledge, and familiarity with EPIC, supporting high-quality patient care in a busy outpatient setting.

Qualifications

• Six months clerical experience with a general understanding of insurance preferred.
• High school diploma or GED required.
• Knowledge of medical terminology is preferred.

Responsibilities

• Answer and triage incoming calls, take messages, schedule patient appointments or transfer calls as needed.
• Maintain appointment schedules based on urgency and duration of exams.
• Greet patients on arrival and collect co-payments.
• Verify patient and insurance information and update in EPIC.
• Process medical records requests and maintain confidentiality and safety.

Skills

Clerical experience

Medical terminology

Education

High School Diploma or GED

Tools

EPIC

Job description

Reid Health Physician Associates is seeking an Office Assistant to manage front office tasks, schedule patient appointments, and support the practice with billing and medical records. This role works under the supervision of the Practice Manager to ensure smooth patient flow and accurate data handling.

The ideal candidate will have solid clerical experience, basic insurance knowledge, and familiarity with EPIC, supporting high-quality patient care in a busy outpatient setting.