Medical Front Desk & Scheduling Specialist

Indiana Healthcare Physician Serv; Indiana (PA); On-site; USD 21,000 - 30,000; Full time

Job summary

IRMC Physician Group is seeking an Office Assistant to greet and register patients, process registrations, verify insurance eligibility, collect payments, and schedule appointments. You will maintain a professional front desk, ensure HIPAA compliance, and support multiple office operations across care teams.

The role requires excellent customer service, strong communication, and the ability to coordinate with physicians, HIM, and support staff.

Qualifications

• 2 years of medical office or customer service experience preferred.
• High school education required.
• Completion of a recognized medical secretarial program preferred.

Responsibilities

• Greet and register patients and visitors in a friendly, prompt manner.
• Process registration forms and verify information.
• Review and collect personal/financial information.
• Verify insurance eligibility and collect payments.
• Schedule patient appointments according to protocol.
• Maintain front desk and waiting area.
• Ensure HIPAA compliance in all communications.
• Answer phones and direct calls to appropriate staff.
• Handle mail and deliveries; obtain prior authorizations when needed.
• Travel to other IPG offices as required.

Skills

Customer service

Front desk operations

Telephone etiquette

Medical office familiarity

Education

High school diploma or equivalent

Medical secretarial program

Tools

Cerner

Job description

IRMC Physician Group is seeking an Office Assistant to greet and register patients, process registrations, verify insurance eligibility, collect payments, and schedule appointments. You will maintain a professional front desk, ensure HIPAA compliance, and support multiple office operations across care teams.

The role requires excellent customer service, strong communication, and the ability to coordinate with physicians, HIM, and support staff.