Front Desk Medical Office Assistant — Patient Concierge

IRMC; Indiana (PA); On-site; USD 32,000 - 46,000; Full time

Job summary

IRMC Physician Group General Surgery Office is seeking an Office Assistant for a full-time, on-site role in Indiana, PA. The position supports patient registration, insurance verification, appointment scheduling, and front desk operations with a focus on courteous, compliant service.

Candidate should have 2 years of medical office or customer service experience, a high school diploma, and familiarity with basic computer systems and medical terminology.

Qualifications

• 2 years of medical office or customer service experience preferred.
• Knowledge of medical terms and abbreviations helpful.
• Ability to operate computers and basic office equipment.

Responsibilities

• Greet and register incoming patients and visitors in a prompt, pleasant manner.
• Process patient registration forms after reviewing for correctness.
• Handle insurance verification/eligibility for patients.
• Collect payments and provide receipts to patients.
• Schedule patient appointments according to provider protocol.
• Maintain front desk area and waiting room in an orderly, neat condition.

Skills

Customer service

Medical office

Phone etiquette

Data entry

HIPAA compliance

Education

High school diploma

Medical secretarial program

Tools

Cerner message center

Job description

IRMC Physician Group General Surgery Office is seeking an Office Assistant for a full-time, on-site role in Indiana, PA. The position supports patient registration, insurance verification, appointment scheduling, and front desk operations with a focus on courteous, compliant service.

Candidate should have 2 years of medical office or customer service experience, a high school diploma, and familiarity with basic computer systems and medical terminology.