Medical Office Front Desk Specialist

Indiana Healthcare Physician Serv; Blairsville (Indiana County); On-site; USD 32,000 - 42,000; Full time

Job summary

IRMC Physician Group in Blairsville, PA is seeking an Office Assistant for the orthopedic frontline at the Blairsville office. You will greet patients, register visits, verify insurance, collect payments and support front desk operations.

The role requires strong customer service, basic medical terminology, and the ability to handle multi-line phones and scheduling. This is a full-time position with opportunities for growth within the IRMC network.

Qualifications

• 2 years of medical office or customer service experience preferred.
• High school graduate or equivalent required.
• Completion of a recognized medical secretarial program preferred.

Responsibilities

• Greet and register incoming patients and visitors in a prompt and pleasant manner.
• Process patient registrations and review for correctness.
• Collect, scan and update patient personal and financial information.
• Run insurance verification/eligibility on every patient.
• Handle insurance eligibility alerts (yellow triangle alerts).
• Collect payments from patients and provide receipts.
• Check messages from the answering service and voicemail.
• Answer phones and direct calls to the appropriate party.
• Manage Cerner message center pools and complete messages.
• Schedule patient appointments according to provider protocol.
• Maintain copays, petty cash logs and receipts.
• Forward medical record requests to HIM as per policy.
• Monitor patient reminder system and reschedule as needed.
• Follow HIPAA and confidentiality rules when sharing information.
• Accept and sign for mail parcels and deliveries as policy requires.
• Practice sterile techniques and universal precautions with specimens.
• Provide list of clerical supplies to lead/manager.
• Keep front desk and waiting area neat and orderly.
• Routinely retrieve faxes from the fax machine.
• Obtain prior authorizations for testing and procedures.
• Travel to other IPG offices when covering front desk as needed.
• Perform other tasks as requested.

Skills

Customer service

Front desk

Education

High school diploma or equivalent

Medical secretarial program (preferred)

Job description

IRMC Physician Group in Blairsville, PA is seeking an Office Assistant for the orthopedic frontline at the Blairsville office. You will greet patients, register visits, verify insurance, collect payments and support front desk operations.

The role requires strong customer service, basic medical terminology, and the ability to handle multi-line phones and scheduling. This is a full-time position with opportunities for growth within the IRMC network.