Patient Service Representative I- IRMC Physician Group - Full Time

IRMC; Indiana (PA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Career advancement opportunities

Great work-life balance and company culture

Job summary

A healthcare provider group in Indiana, PA seeks a Patient Service Representative I to manage appointment scheduling and insurance verification. The ideal candidate has a high school diploma and previous customer service experience. Strong interpersonal skills and the ability to handle stress are essential. This full-time role offers a supportive work environment, competitive salary, and opportunities for career advancement. The company promotes work-life balance and values its employees.

Qualifications

• Minimum of high school graduate or equivalent is required.
• Basic computer knowledge is a must.
• Previous customer service and medical experience preferred.

Responsibilities

• Create working relationships with hospital departments and provider offices.
• Schedule appointments following department templates and provider protocols.
• Provide patients with instructions related to their appointment type.

Skills

Interpersonal communication skills

Organizational skills

Multitasking

Problem solving

Customer service

Education

High school graduate or equivalent

Tools

Cerner Solution

Insurance eligibility software

Job description

Patient Service Representative I- IRMC Physician Group - Full Time

Job Category: Patient Services

Requisition Number: PATIE002074

Locations: Showing 1 location

Administrative Annex
640 Kolter Dr
Indiana, PA 15701, USA

• Create working relationship with hospital department and provider offices
• Schedule appointment using correct Cerner Solution, following department templates and provider protocols
• Provide patient with instructions related to their appointment type
• Perform Pre-registration functions within Cerner
• Obtain or verify demographic information, insurance information and other data required on every call.
• Responsible for working knowledge of insurances accepted, insurance eligibility software, and insurance websites.
• Obtain insurance eligibility, discuss and correct discrepancies
• Communicate policy on collection of patient out of pocket responsibilities such as co-payments
• Discuss financial options and direct to financial counseling if needed
• Complete outbound calls to schedule appointments, verify appointment and pre-register patients
• Stay updated on medical terminology
• Direct patient to correct office/department, provide phone numbers and transfer
• Responsibilities are subject to change

Qualifications:

Minimum of high school graduate or equivalent. Basic computer knowledge a must. Previous customer service and medical experience preferred.

Interpersonal communication skills to effectively relate to patients, families and members of the healthcare team. Candidate should possess well developed organizational, multitasking and problem solving skills. Candidate must be able to maintain composure when dealing with stressful situation and use appropriate resources. Candidate is required to have basic computer skill, an understanding of basic medical terminology and excellent customer service.

The IRMC Physician Group is proud to maintain a great work-life balance & company culture, competitive salary & benefits, and career advancement opportunities.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.