Office Assistant - IRMC Physician Group - (Full Time, Part Time, Casual)

Indiana Healthcare Physician Serv; Indiana (PA); On-site; USD 21,000 - 30,000; Full time

Job summary

IRMC Physician Group is seeking an Office Assistant to greet and register patients, process registrations, verify insurance eligibility, collect payments, and schedule appointments. You will maintain a professional front desk, ensure HIPAA compliance, and support multiple office operations across care teams.

The role requires excellent customer service, strong communication, and the ability to coordinate with physicians, HIM, and support staff.

Qualifications

• 2 years of medical office or customer service experience preferred.
• High school education required.
• Completion of a recognized medical secretarial program preferred.

Responsibilities

• Greet and register patients and visitors in a friendly, prompt manner.
• Process registration forms and verify information.
• Review and collect personal/financial information.
• Verify insurance eligibility and collect payments.
• Schedule patient appointments according to protocol.
• Maintain front desk and waiting area.
• Ensure HIPAA compliance in all communications.
• Answer phones and direct calls to appropriate staff.
• Handle mail and deliveries; obtain prior authorizations when needed.
• Travel to other IPG offices as required.

Skills

Customer service

Front desk operations

Telephone etiquette

Medical office familiarity

Education

High school diploma or equivalent

Medical secretarial program

Tools

Cerner

Job description

Office Assistant - IRMC Physician Group - (Full Time, Part Time, Casual)

• Cheerfully greets and registers incoming patients and visitors in a prompt and pleasant manner, determines their needs and responds accordingly.
• Retrieves, reviews for correctness and processes patient registration forms.
• Collects, scans and updates personal and financial information (insurance cards, driver’s license, etc.) obtained from patients.
• Runs insurance verification/eligibility on every patient.
• Works insurance eligibility alerts (yellow triangle alerts).
• Collects payments from patients and provides a receipt.
• Retrieves messages from answering service/voicemail each morning, right after lunch and throughout the workday.
• Answers telephone and directs incoming calls to the appropriate party (e.g. physician, clinical or support staff) via message center.
• Works Cerner message center pools and completes messages as applicable.
• Schedules patient appointments according to provider protocol.
• Maintains copays, petty cash logs and receipts.
• Forwards medical record requests to the Health Information Management Department (HIM) in a timely fashion in accordance with organizational policy.
• Monitors patient reminder system daily to include cancellations, reschedules and no-show appointments. Follows-up on appointment cancelations and reschedules as appropriate.
• Follows HIPAA, Confidentiality and Security rules when providing information to outside sources.
• Accepts and signs for mail parcels and other deliveries according to office policy.
• Practices sterile techniques and universal precautions when accepting specimens from patients over the counter.
• Provides lead or manager with a list of clerical supplies as needed.
• Maintains an orderly, neat and clean front desk area and waiting room.
• Routinely retrieves faxes from the fax machine.
• Obtains prior authorizations as required by patient insurance policy for testing and procedures.
• Travels to other IPG offices when needed to cover front office when requested.
• Performs other tasks as requested.

Qualifications

Experience and Education . 2 years of medical office or customer service experience preferred. High school graduate or equivalent required. Completion of a recognized medical secretarial program preferred.

Knowledge Of : Medical practice, clerical equipment, operations and processes; must have basic understanding of medical terms and abbreviations; usage of computer systems; various medical forms, reports and processing methods; individuals working in front office must have a clear understanding of the confidentiality laws that govern the patient/physician relationship.

Ability To : Make a great first impression and sustain it, answer multilane telephones, operate automated systems, computers and fax machines, uphold ICARE core values with every patient, every time; exhibit strong interpersonal skills, maintain cooperative relationships with staff members, patients, physicians and management; communicate clearly and concisely, exercise critical-thinking skills, maintain organized and accurate records, exercise team coordination skills, serve as patient advocate and maintain professional appearance by adhering to dress code policy.

The IRMC Physician Group is proud to maintain a great work-life balance & company culture, competitive salary & benefits, and career advancement opportunities.

Equal Opportunity Employer
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