Medical Front Desk & Scheduling Coordinator

Genesis OB/GYN; Phoenix (AZ); Sur place; USD 21 000 - 25 000; Plein temps

Résumé du poste

Genesis OB/GYN in Phoenix, AZ seeks a Front Desk Coordinator to warmly greet patients, check them in/out, and manage payments using the practice management system.

You will answer phones, schedule visits, verify insurance, assist EMR setup, and keep the lobby tidy while maintaining HIPAA confidentiality.

This non-clinical role reports to the Practice Manager and requires at least two years in a medical office, strong customer service, and proficiency with MS Office.

Qualifications

• Minimum 2 years of medical office experience.
• Excellent customer service, communication and organizational skills.
• Understanding of HIPAA/confidentiality rules.
• Accuracy and attention to detail with ability to multi-task.
• Ability to work in a fast-paced environment.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Familiarity with EMR software and money handling experience preferred.

Responsabilités

• Greet patients and welcome them in waiting area and direct them.
• Answer phones and schedule/reschedule appointments.
• Check patients in and out using the practice management system.
• Collect and post patient payments with accuracy.
• Assist patients with EMR registration as needed.
• Present policies and obtain signatures.
• Collect billing forms and scan into EMR.
• Obtain insurance eligibility and benefits for visits/procedures.
• Schedule follow-ups and manage referrals.
• Process medical records requests per HIPAA guidelines.
• Obtain external medical records before service date.
• Maintain lobby and front office cleanliness and updated materials.
• Monitor clinic flow and communicate delays/no-shows/lab waits.
• Maintain professionalism and confidentiality; collaborate with back-office staff.
• Other duties as assigned.

Connaissances

Customer service

Communication

Organizational skills

HIPAA compliance

Multitasking

MS Office

EMR familiarity

Formation

High school diploma or GED

Medical Assistant program graduate

Outils

EMR software

Description du poste

Genesis OB/GYN in Phoenix, AZ seeks a Front Desk Coordinator to warmly greet patients, check them in/out, and manage payments using the practice management system.

You will answer phones, schedule visits, verify insurance, assist EMR setup, and keep the lobby tidy while maintaining HIPAA confidentiality.

This non-clinical role reports to the Practice Manager and requires at least two years in a medical office, strong customer service, and proficiency with MS Office.