Surgery Scheduler/Front Desk

Genesis OB/GYN; Phoenix (AZ); On-site; USD 21,000 - 25,000; Full time

Job summary

Genesis OB/GYN in Phoenix, AZ seeks a Front Desk Coordinator to warmly greet patients, check them in/out, and manage payments using the practice management system.

You will answer phones, schedule visits, verify insurance, assist EMR setup, and keep the lobby tidy while maintaining HIPAA confidentiality.

This non-clinical role reports to the Practice Manager and requires at least two years in a medical office, strong customer service, and proficiency with MS Office.

Qualifications

• Minimum 2 years of medical office experience.
• Excellent customer service, communication and organizational skills.
• Understanding of HIPAA/confidentiality rules.
• Accuracy and attention to detail with ability to multi-task.
• Ability to work in a fast-paced environment.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Familiarity with EMR software and money handling experience preferred.

Responsibilities

• Greet patients and welcome them in waiting area and direct them.
• Answer phones and schedule/reschedule appointments.
• Check patients in and out using the practice management system.
• Collect and post patient payments with accuracy.
• Assist patients with EMR registration as needed.
• Present policies and obtain signatures.
• Collect billing forms and scan into EMR.
• Obtain insurance eligibility and benefits for visits/procedures.
• Schedule follow-ups and manage referrals.
• Process medical records requests per HIPAA guidelines.
• Obtain external medical records before service date.
• Maintain lobby and front office cleanliness and updated materials.
• Monitor clinic flow and communicate delays/no-shows/lab waits.
• Maintain professionalism and confidentiality; collaborate with back-office staff.
• Other duties as assigned.

Skills

Customer service

Communication

Organizational skills

HIPAA compliance

Multitasking

MS Office

EMR familiarity

Education

High school diploma or GED

Medical Assistant program graduate

Tools

EMR software

Job description

Position Title

Front Desk Coordinator

Department

Non-Clinical

Position Reports to

Practice Manager

FLSA Status

Non-Exempt

Hours

Monday through Friday 8am to 5pm

Position Summary

Greet patients and visitors in a warm and welcoming way, while checking patients in and out using the facility’s practice management system. Collection and posting of patient payments.

Essential Job Functions

• Greet patients and welcome patients and visitors as they enter the waiting area and as they depart, screening and directing them appropriately.
• Assist answering phones and schedule/reschedule appointments.
• Check patients in and out using the practice management system.
• Responsible for collecting and posting patient payments with accuracy.
• Assist patients with their registration in the facility’s electronic medical record (EMR) system, as needed.
• Present and explain all policies, forms and consents and obtain signatures.
• Collect billing forms and scan into the EMR.
• Obtain insurance eligibility and benefits for office visits and procedures.
• Schedule/reschedule follow-up appointments for patients to include work-in-appointments. Manage and schedule inbound referrals
• Process medical records requests following HIPAA guidelines.
• Obtain external medical records for patients prior to date of service.
• Maintain cleanliness of the lobby and front office area and updated patient materials and forms used.
• Monitor clinic flow: notify patients when the providers are running late, notify providers of no shows, and notify lab staff of patients waiting for labs.
• Exhibit and maintain a high degree of professionalism and decorum in all situations in addition to confidentiality, flexibility, and accountability.
• Works in partnership with the back-office staff to provide excellent customer service.
• Other general duties as assigned.

Knowledge, Skills, and Abilities

• Minimum 2 years of medical office experience, preferably OB/GYN.
• Excellent customer service, communication and organizational skills.
• Understanding of and adherence to HIPAA/confidentiality rules.
• Accuracy and attention to detail with ability to multi-task.
• Ability to work effectively in a fast-paced environment.
• Proficiency in Microsoft Office, such as Word, Excel, Power Point and Outlook.
• Familiarity with EMR software and previous money handling experience preferred.

Physical Demands

1. Prolonged, extensive or considerable amount of standing/sitting.

Education

• High school diploma or GED required.
• Graduate from an accredited Medical Assistant program.

Benefits

• Along with competitive pay
• health
• dental
• vision
• STD/LTD insurance
• paid time off
• 401k plan

Genesis is a drug free workplace and an Equal Opportunity employer.

Please note:

Central Phoenix Women’s Health Care is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information, or any other legally protected status. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. This job description is not intended to be inclusive of all responsibilities and duties, the needs of the division can change at any time.