Medical Front Desk Receptionist

Northeast Healthcare Recruitment, Inc. (NEHCR); Northampton (MA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Benefits package

Job summary

Northeast Healthcare Recruitment, Inc. (NEHCR) seeks a detail-oriented Medical Front Desk Receptionist to join our Amherst and Northampton, MA clinics.

You will greet patients, schedule appointments, enter data into the EMR, verify insurance, collect co-pays, and route calls efficiently. This full-time, on-site role requires HIPAA compliance, strong interpersonal skills, and the ability to travel between sites.

Qualifications

• High school diploma or equivalent is required.
• Strong customer service and communication abilities are essential.
• Experience with electronic medical records is preferred.

Responsibilities

• Greet patients warmly to create a positive first impression.
• Schedule appointments, reminders, and rescheduling as needed.
• Input patient information into the EMR accurately and securely.
• Verify insurance details, collect co-pays, and address billing questions.
• Handle incoming calls and direct inquiries appropriately.
• Maintain patient records with HIPAA-compliant confidentiality.
• Manage patient flow to minimize wait times at the front desk.
• Assist providers and staff with administrative tasks as needed.
• Perform basic medical assistant duties such as taking vital signs.
• Travel between Amherst and Northampton clinics.

Skills

Customer service

Communication skills

HIPAA compliance

Education

High school diploma or equivalent

Tools

EMR systems

Job description

We are currently seeking adetail-oriented and customer-focused Medical Front Desk Receptionist to joinour healthcare team in Amherst and Northampton, MA. The Front Desk Receptionistplays a critical role in providing excellent customer service and ensuringefficient front desk operations.

Compensation & Benefits:

$20.00- $22.00 per hour plus benefits package.

Schedule:

Full-time Monday - Friday

Key Responsibilities:

• Greet patients with a warmand friendly demeanor as they arrive, ensuring a positive first impression.
• Assist in scheduling patientappointments, making reminder calls, and rescheduling as necessary.
• Accurately collect and inputpatient information into the electronic medical records system.
• Verify patient insuranceinformation, collect co-payments, and address billing inquiries.
• Manage incoming phone callsprofessionally, directing inquiries to the appropriate personnel.
• Maintain and update patientrecords, ensuring confidentiality and compliance with HIPAA regulations.
• Manage the patient flow inthe waiting area to minimize wait times and maintain an organized front deskarea.
• Assist healthcare providersand medical staff with administrative tasks as needed.
• Perform medical assistantduties such as taking patient vital signs, preparing patients for exams, andassisting with minor procedures.
• Travel between Amherst and Northampton clinics.

Requirements:

• High school diploma orequivalent.
• Prior experience as a FrontDesk Receptionist in a medical setting is preferred.
• Strong interpersonal andcommunication skills.
• Proficiency in usingelectronic medical records systems.

Join our team and contributeto a welcoming and professional healthcare environment in Amherst andNorthampton, MA