Medical Front Desk & Patient Services Specialist

X Ray associates of New Mexico; Albuquerque (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

X Ray associates of New Mexico is seeking a friendly Patient Service Representative to join our team. You will greet patients, assist with registration, verify insurance, schedule appointments, and collect payments in a fast-paced imaging environment.

The ideal candidate has strong communication, data entry skills, and a patient-focused attitude, with a minimum one year of customer service experience; hospital or medical office experience is a plus.

Qualifications

• High School Diploma or GED required.
• Minimum one year of customer service experience.
• Medical office experience preferred.
• Strong computer and data entry skills.
• Excellent communication and organizational abilities.
• Ability to multitask in a fast-paced healthcare environment.
• Professional, courteous, and patient-focused attitude.

Responsibilities

• Verify patient demographics, insurance information, and appointment details.
• Collect co-pays and other patient payments.
• Schedule and reschedule imaging appointments.
• Make appointment reminder and confirmation calls.
• Review exam preparation instructions with patients.
• Answer incoming phone calls and direct callers appropriately.
• Obtain prior authorizations and physician orders as needed.
• Maintain accurate patient records and documentation.
• Assist with report and image management.
• Provide support to various imaging departments as needed.
• Ensure compliance with HIPAA and company policies.

Skills

Customer service

Communication

Data entry

Multitasking

Education

High School Diploma or GED

Job description

X Ray associates of New Mexico is seeking a friendly Patient Service Representative to join our team. You will greet patients, assist with registration, verify insurance, schedule appointments, and collect payments in a fast-paced imaging environment.

The ideal candidate has strong communication, data entry skills, and a patient-focused attitude, with a minimum one year of customer service experience; hospital or medical office experience is a plus.