Medical Receptionist / Scheduler

X-Ray Associates of New Mexico; Alamogordo (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

X-Ray Associates of New Mexico is seeking a friendly Patient Service Representative to join our Alamogordo team. The CSR will welcome patients, assist with registration and scheduling, verify insurance, and collect payments, ensuring a smooth front-desk flow in a fast-paced imaging environment.

The role requires strong communication, data entry accuracy, and the ability to multitask while maintaining a courteous, patient-focused approach in a healthcare setting.

Qualifications

• HS diploma or GED required.
• Minimum of one year of customer service experience.
• Medical office experience preferred.
• Strong computer and data entry skills.
• Excellent communication and organizational abilities.
• Ability to multitask in a fast-paced healthcare environment.
• Professional, courteous, patient-focused attitude.

Responsibilities

• Verify patient demographics, insurance information, and appointment details.
• Collect co-pays and other patient payments.
• Schedule and reschedule imaging appointments.
• Make appointment reminder and confirmation calls.
• Review exam preparation instructions with patients.
• Answer incoming phone calls and direct callers appropriately.
• Obtain prior authorizations and physician orders as needed.
• Maintain accurate patient records and documentation.
• Assist with report and image management.
• Provide support to various imaging departments as needed.
• Ensure compliance with HIPAA and company policies.

Skills

Customer service

Registration

Scheduling

Insurance verification

Payment collection

HIPAA compliance

Education

High school diploma or GED

Tools

EMR/EHR systems

Job description

Medical Receptionist / Scheduler

X-Ray Associates of New Mexico Alamogordo, New Mexico, United States

About this position

Description: X-Ray Associates of New Mexico is seeking a friendly, professional, and detail-oriented Patient Service Representative (CSR) to join our team. The ideal candidate will provide exceptional customer service while assisting patients with registration, scheduling, insurance verification, and payment collection. Greet and register patients upon arrival.

Responsibilities

• Verify patient demographics, insurance information, and appointment details.
• Collect co-pays and other patient payments.
• Schedule and reschedule imaging appointments.
• Make appointment reminder and confirmation calls.
• Review exam preparation instructions with patients.
• Answer incoming phone calls and direct callers appropriately.
• Obtain prior authorizations and physician orders as needed.
• Maintain accurate patient records and documentation.
• Assist with report and image management.
• Provide support to various imaging departments as needed.
• Ensure compliance with HIPAA and company policies.

Requirements:

• High School Diploma or GED required.
• Minimum one year of customer service experience.
• Medical office experience preferred.
• Strong computer and data entry skills.
• Excellent communication and organizational abilities.
• Ability to multitask in a fast-paced healthcare environment.
• Professional, courteous, and patient-focused attitude.