Medical Front Desk & Scheduling Specialist

X-Ray Associates of New Mexico; Alamogordo (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

X-Ray Associates of New Mexico is seeking a friendly Patient Service Representative to join our Alamogordo team. The CSR will welcome patients, assist with registration and scheduling, verify insurance, and collect payments, ensuring a smooth front-desk flow in a fast-paced imaging environment.

The role requires strong communication, data entry accuracy, and the ability to multitask while maintaining a courteous, patient-focused approach in a healthcare setting.

Qualifications

• HS diploma or GED required.
• Minimum of one year of customer service experience.
• Medical office experience preferred.
• Strong computer and data entry skills.
• Excellent communication and organizational abilities.
• Ability to multitask in a fast-paced healthcare environment.
• Professional, courteous, patient-focused attitude.

Responsibilities

• Verify patient demographics, insurance information, and appointment details.
• Collect co-pays and other patient payments.
• Schedule and reschedule imaging appointments.
• Make appointment reminder and confirmation calls.
• Review exam preparation instructions with patients.
• Answer incoming phone calls and direct callers appropriately.
• Obtain prior authorizations and physician orders as needed.
• Maintain accurate patient records and documentation.
• Assist with report and image management.
• Provide support to various imaging departments as needed.
• Ensure compliance with HIPAA and company policies.

Skills

Customer service

Registration

Scheduling

Insurance verification

Payment collection

HIPAA compliance

Education

High school diploma or GED

Tools

EMR/EHR systems

Job description

X-Ray Associates of New Mexico is seeking a friendly Patient Service Representative to join our Alamogordo team. The CSR will welcome patients, assist with registration and scheduling, verify insurance, and collect payments, ensuring a smooth front-desk flow in a fast-paced imaging environment.

The role requires strong communication, data entry accuracy, and the ability to multitask while maintaining a courteous, patient-focused approach in a healthcare setting.