Patient Services Coordinator - Medical Front Desk

X Ray associates of New Mexico; Alamogordo (NM); On-site; USD 33,000 - 42,000; Full time

Job summary

X-Ray Associates of New Mexico is seeking a friendly, professional Patient Service Representative to join our team. This role supports patient registration, scheduling, insurance verification, and payment collection while delivering exceptional customer service.

The CSR greets patients, verifies information, manages appointments, and ensures accurate records. Ideal candidates have strong communication, organization, and a patient-focused attitude in a fast-paced healthcare setting.

Qualifications

• High School Diploma or GED required.
• Minimum one year of customer service experience.
• Medical office experience preferred.
• Strong computer and data entry skills.
• Excellent communication and organizational abilities.
• Ability to multitask in a fast-paced healthcare environment.
• Professional, courteous, and patient-focused attitude.

Responsibilities

• Verify patient demographics, insurance information, and appointment details.
• Collect co-pays and other patient payments.
• Schedule and reschedule imaging appointments.
• Make appointment reminder and confirmation calls.
• Review exam preparation instructions with patients.
• Answer incoming phone calls and direct callers appropriately.
• Obtain prior authorizations and physician orders as needed.
• Maintain accurate patient records and documentation.
• Assist with report and image management.
• Provide support to various imaging departments as needed.
• Ensure compliance with HIPAA and company policies.

Skills

Customer service

Communication

Organizational skills

Education

High School Diploma or GED

Job description

X-Ray Associates of New Mexico is seeking a friendly, professional Patient Service Representative to join our team. This role supports patient registration, scheduling, insurance verification, and payment collection while delivering exceptional customer service.

The CSR greets patients, verifies information, manages appointments, and ensures accurate records. Ideal candidates have strong communication, organization, and a patient-focused attitude in a fast-paced healthcare setting.